Director, Customer Advocacy and Product Evangelism
Compliance training is a vital part of business operations—no matter where your employees are or what kind of device they're using to access training content.
That's one of the many reasons Rise 360 is such a great fit for compliance topics. With sleek interactions like process and sorting activities, and embedded YouTube video, knowledge checks, and quizzes, you can quickly create a budget-friendly, media-rich, and effective learning experience (like this one) that looks great on every device.
Want a copy of this project? Send yourself a copy to add it to your Rise 360 dashboard.
Want to try tackling compliance training with Rise 360? Get a free 30-day trial for Articulate 360 here.
Hi Venkat. Yes, you can add audio to Rise lessons. Many of the pre-built lessons allow you to record or upload audio (e.g. the markers for the labeled graphic lesson type), or you can add an audio block if you're building a custom lesson with blocks. This short tutorial video does a nice job of explaining how Rise works, including the use of audio: https://community.articulate.com/series/getting-started-with-rise
Trina, when tasked with developing a lesson like this how do you determine what app to use? I recently created a fire safety training in Storyline and haven't used Rise that much... (at all.)
Hi Robert. Great question! One of the things I like about Articulate 360 is that I can choose the right authoring tool for the job. So, for projects where I have more time to create a really custom experience that needs to work on every device, I choose Storyline 360.
In this example, I chose Rise because I wanted to build a course on a compliance topic, but I didn't want to invest a ton of time and effort into building out a complex branching scenario. I felt like I could make the important points effectively through a well-structured scenario and some robust feedback.
I hope that helps paint a clearer picture for you!
I wouldn't say that one is better than the other. For instance, I tend to choose Storyline 360 for projects where I have more time to create a really custom experience that needs to work on every device.
But in this example, I chose Rise because I wanted to build a compliance course in a few hours that would work on every device—but I didn't want to invest a ton of time and effort into creating a complex branching scenario. I felt like I could make the important points effectively through a simple scenario with robust feedback.
In short, both are authoring tools. Both allow you to create multi-device e-learning. Storyline 360 is great when you want to create something custom and/or highly interactive. Rise is a good option when you don't have as much time or just don't need to creat... Expand
I wouldn't say that one is better than the other. For instance, I tend to choose Storyline 360 for projects where I have more time to create a really custom experience that needs to work on every device.
But in this example, I chose Rise because I wanted to build a compliance course in a few hours that would work on every device—but I didn't want to invest a ton of time and effort into creating a complex branching scenario. I felt like I could make the important points effectively through a simple scenario with robust feedback.
In short, both are authoring tools. Both allow you to create multi-device e-learning. Storyline 360 is great when you want to create something custom and/or highly interactive. Rise is a good option when you don't have as much time or just don't need to create something custom or highly interactive. Hope that helps, Andrea!
Can you show a score for a series of questions in Rise? We would like to use it for our compliance courses but we have a mandate to show a learner 'passed' an assessment.
Hi Gordon. Yes, you can add a quiz (one of the seven pre-built lesson types in Rise) and track and report on that quiz score to satisfy that mandate. In this example, the lesson "Check Your Understanding" is a scored quiz.
Hi Michele. In Rise, just click on the Export tab (upper right corner), and when you select SCORM, AICC, or TinCan from the LMS dropdown, you'll have the option to choose how you want to track your course—either by percent complete or by a quiz score. If you have multiple quizzes in your project, you would use the adjacent dropdown to select which quiz you're reporting on.
Glad that helped, Gordon!
Regarding the quiz results, you can customize some text labels in Rise, including some attributes of the quiz and results layouts. Click on Settings, and then Labels. From there, just scroll down until you get to the Quiz & Knowledge Check section.
Thanks again Trina. I see it does not allow for a extensive set of pas/fail feedback but it's something. I submitted a feature request to add that capability.
Hi Anne. While you can't upload a quiz made in Articulate Storyline 360 or Studio 360 to Rise, you can link to one. You would just publish your quiz, upload it to a web server or your LMS, and then add that link to your Rise course. Adding a link in Rise is as simple as highlighting a piece of text and then selecting the "link" icon. You'd just paste your quiz URL into the resulting pop-up.
I've enjoyed Rise as a tool and the modules look GREAT! However....we are beset with random issues of courses not completing or hanging up in one fashion or another. (about a 1% failure rate) Have pushed the LMS provider relentlessly for a fix and they are adamant it's not on their side. But our customers can create the error on a regular basis....so regretfully, I get to remake several modules in storyline :-(
We are coming to realize that it may make sense to design our blocks outside of Rise, and then copy and paste them into Rise. This is because it is way too easy to accidentally delete content and then have to start over. If we use such a process, and have to do a remake in another tool, we've got the content ready to copy and paste into that tool. And, since source files stay in individual accounts on the cloud in Rise, we have a back up in case one of us wins the lottery.
Tim you mean that employees take a course, pass the quiz in it - but do not appear as complete\paseed?
We encountered this issue as well.
So some of it was VPN use, but some are employees that are on the same big site as the server is - and still, we can get errors. People send us their screenshots of passing - but they are incomplete in the LMS.
Or in QM we had a recurring error where a selection of the RIGHT answer is feedbacked with INCORRECT. Again, got screenshots of it, and re-checking the source - it is defined correctly.
This is some inherent bug in Articulate products. really frustrating. We have a new LMS that we just launched, and really hope this was the LMS' issue, but not that optimistic about it.
Efrat yes - that's exactly what I am saying. I've got anecdotal examples from the employee using IE, Firefox, Safari, Chrome, on PC's, IOS and android devices. They all report completing the quiz with a passing score but the module still shows 'in progress' in the LMS. When they try to re-enter the course in the LMS it freezes in the browser, just a white screen. Our problems have been limited to Rise modules - I have another module that's all in SL and have had zero issues. Support in the LMS (and with Articulate) has been unable to replicate the error. It could be something with the client's intranet, but there are cases where the users are logging in on their personal device and still having an issue. We use a cloud based LMS, so you would think it the issue was the customer's in... Expand
Efrat yes - that's exactly what I am saying. I've got anecdotal examples from the employee using IE, Firefox, Safari, Chrome, on PC's, IOS and android devices. They all report completing the quiz with a passing score but the module still shows 'in progress' in the LMS. When they try to re-enter the course in the LMS it freezes in the browser, just a white screen. Our problems have been limited to Rise modules - I have another module that's all in SL and have had zero issues. Support in the LMS (and with Articulate) has been unable to replicate the error. It could be something with the client's intranet, but there are cases where the users are logging in on their personal device and still having an issue. We use a cloud based LMS, so you would think it the issue was the customer's intranet we'd be able to tell. All of that to say, I personally have not been able to recreate the error.
I love Articulate products and have been using them for years....but this is a challenge for us.
Hi Tim,
I'm new to all this (training content development in general) but have been using Rise to create various trainings for our company and upload them into our LMS.
Just yesterday I was receiving notice that folks were getting a '0%' completion email even though they've completed the course and received a passing score of 100% on the quiz.
I assumed it was the way in which I was exporting the content to SCORM. I was selecting "Track Using Course Completion" and thought maybe that was where I went wrong.
I've since gone back and adjusted the SCORM export to "Track Using Quiz Results" with a Complete/Incomplete reporting.
I'm assuming your issue is that it's still not working, which I believe is the same boat I'm in.
I guess it's good to know there's company? I may begin trou... Expand
Hi Tim,
I'm new to all this (training content development in general) but have been using Rise to create various trainings for our company and upload them into our LMS.
Just yesterday I was receiving notice that folks were getting a '0%' completion email even though they've completed the course and received a passing score of 100% on the quiz.
I assumed it was the way in which I was exporting the content to SCORM. I was selecting "Track Using Course Completion" and thought maybe that was where I went wrong.
I've since gone back and adjusted the SCORM export to "Track Using Quiz Results" with a Complete/Incomplete reporting.
I'm assuming your issue is that it's still not working, which I believe is the same boat I'm in.
I guess it's good to know there's company? I may begin troubleshooting with our LMS provider and I had previously assumed it was my wrongdoing.
Anyway, thanks for posting your issue! It's been helpful.
Emily,
Thanks for your reply and the interest. I have seen the exact same thing - the course reporting to the LMS is showing passed - 0%. Initial I had the course set to give credit once the user had viewed all sections of the course - we were delivering/re-delivering information and the score on the knowledge assessment was secondary. (Heresy, I know, lol) I changed that to giving credit once a passing score was received, similar to the way you set it up in your comment. Still get the same thing on the report. This caused a good deal of concern with participants....so we published the report, then replaced all of the passed -% with Passed in the report itself.
It is nice to know that I'm not alone in this - not completely certain where to go next - there are so many variables ... Expand
Emily,
Thanks for your reply and the interest. I have seen the exact same thing - the course reporting to the LMS is showing passed - 0%. Initial I had the course set to give credit once the user had viewed all sections of the course - we were delivering/re-delivering information and the score on the knowledge assessment was secondary. (Heresy, I know, lol) I changed that to giving credit once a passing score was received, similar to the way you set it up in your comment. Still get the same thing on the report. This caused a good deal of concern with participants....so we published the report, then replaced all of the passed -% with Passed in the report itself.
It is nice to know that I'm not alone in this - not completely certain where to go next - there are so many variables to the situation. The only thing I've seen consistent (so far) is that the course I authored in SL has not had any issues....and all of the courses authored in Rise have had sporadic, seemingly random failures to give credit. Root cause LMS or Rise??? Not sure. If I find something I'll come back to this thread and try to help :-)
Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help.
First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand!
Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, i... Expand
Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help.
First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand!
Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, it should work on your LMS, too. While not a "solution," knowing that your course is working on SCORM Cloud can come in handy when trying to work with your LMS vendor.
I hope this information is helpful, but feel free to reply here if you have more questions.
Trina,
Thanks for the feedback – always looking for more help and insights. We’ll continue to chase the issue. If we identify anything we’ll definitely share with both our LMS vendor and you.
You’re right – not a solution per se but helps to be able to tell both our customer and our LMS vendor that it works in SCORM cloud. The other variable here can be the customer’s internet/intranet. Various security software or other programs can have unexpected collateral effects and make finding the root cause of the problem really tough.
One question about Rise and SCORM Cloud. One thing that is apparent with Rise – it’s locked down pretty tightly. What I mean by that is with the web based authoring platform, it would seem like everything should work by default – Articulate is controlling ... Expand
Trina,
Thanks for the feedback – always looking for more help and insights. We’ll continue to chase the issue. If we identify anything we’ll definitely share with both our LMS vendor and you.
You’re right – not a solution per se but helps to be able to tell both our customer and our LMS vendor that it works in SCORM cloud. The other variable here can be the customer’s internet/intranet. Various security software or other programs can have unexpected collateral effects and make finding the root cause of the problem really tough.
One question about Rise and SCORM Cloud. One thing that is apparent with Rise – it’s locked down pretty tightly. What I mean by that is with the web based authoring platform, it would seem like everything should work by default – Articulate is controlling that environment. Even the publish settings are pretty tightly controlled and there’s less variability possible. So…in what circumstances could you envision a course in Rise to publish successfully, yet load into SCORM cloud and fail testing? Is that possible?
I’m showing my lack of technical expertise by the questions I’m asking, more than likely ☺ Thanks for replying and actively supporting these conversations.
Tim Golden
5420 Corporate Blvd, Suite 207
Baton Rouge, LA 70808
601-668-8297 Cell
225-778-7362 Office
www.knowledgevine.com
[cid:image001.png@01D2F014.D0107F80]
Hi, I read your thread with great interest as I have had the same issues as you.
However, discovered where I made my mistake when I read the instruction regarding how to export RISE to LMS. I had pointed to the index.html file instead of the indexapi.html file in LMS. When this was corrected it worked perfectly. Maybe this can help someone :-)
Mona,
Thanks for that feedback and experience – really appreciate it.
I’ll go back and check that further…it’s an interesting angle…we use a cloud based LMS provider to hold the content, so the pointing to the specific file you mentioned is not something we manually do. We upload a SCORM object, as a scorm object, using the zip file and the system does the rest. This provides me another conversation I can have with the LMS vendor, though….perhaps there is a path to doing what you recommend.
Thanks again!!!
You're quite welcome, Tim! This seems like it's been a helpful thread to several folks and I'm glad you seeded that conversation.
As to your question about the possibility of Rise failing in SCORM Cloud, we hope a Rise course won’t ever fail in an important, industry-standard tool like SCORM Cloud, but if it does, we want to know about it right away!
Love it - I made a few modules in Rise and I love it, but was a bit 'sticked' to using 'block's. This is a nice example how to use other possibilities in Rise. Thank you
Really good example. Thanks. I had a few issues viewing this properly on my iPhone 5 (in portrait mode only - works OK in landscape mode) and was wondering if my experience is an isolated case?
E.g. Lesson 5 of 7: Ron/Gloria names appears on screen BUT Linda cut off.
Lesson 3 of 7: The choice cards dims out the bottom few lines, making them unreadable. Accepting a gift from a ....(the rest is dim). Working part-time for a ....(the rest is dim).
Is it the Universe telling me to upgrade to iPhone 7? or is this a bug in RISE?
Thanks for sharing your feedback with me, Alphonso. Sorry to hear that your experience wasn't so great on an iPhone 5. I tested on my 6 Plus, my husband's 7 Plus and a friend's iPhone 6 and found it to work fine, but I don't have access to a 5 to compare. What version of the iOS are you running? Which browser were you using to view the course? That info may help me narrow it down... Thanks!
Hi Trina, this looks great. I just had a question: How did you get the 3 "dividers" (Introduction, A Case of Competing....)??
I cant work out how you did it. I am just in the process of pulling a really heavy 60 page doc.. there is so much text that it looks like squished ants on the page lol.... being able to add headings like that would be amazing.
Thank you!
Hi Bailey! Thanks for the nice compliment. :-)
The dividers you've mentioned are actually sections. You can add them to your Rise course just by typing a title in the "Add a lesson title" prompt and then, instead of hitting the Enter button, hit the Shift key and Enter button at the same time.
Hope that helps!
Hi Anna. Thanks for the nice compliment!
In terms of ADA compliance, our team is continuing to look at improvements with a few things in development, but I don't have any specifics to share about that at this time.
Hey Mark,
I just replied to your similar forum discussion.
Link: https://community.articulate.com/discussions/rise/engage360-interactions-in-rise#reply-547431
Thank you!
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69 Comments
I wouldn't say that one is better than the other. For instance, I tend to choose Storyline 360 for projects where I have more time to create a really custom experience that needs to work on every device. But in this example, I chose Rise because I wanted to build a compliance course in a few hours that would work on every device—but I didn't want to invest a ton of time and effort into creating a complex branching scenario. I felt like I could make the important points effectively through a simple scenario with robust feedback. In short, both are authoring tools. Both allow you to create multi-device e-learning. Storyline 360 is great when you want to create something custom and/or highly interactive. Rise is a good option when you don't have as much time or just don't need to creat... Expand
Efrat yes - that's exactly what I am saying. I've got anecdotal examples from the employee using IE, Firefox, Safari, Chrome, on PC's, IOS and android devices. They all report completing the quiz with a passing score but the module still shows 'in progress' in the LMS. When they try to re-enter the course in the LMS it freezes in the browser, just a white screen. Our problems have been limited to Rise modules - I have another module that's all in SL and have had zero issues. Support in the LMS (and with Articulate) has been unable to replicate the error. It could be something with the client's intranet, but there are cases where the users are logging in on their personal device and still having an issue. We use a cloud based LMS, so you would think it the issue was the customer's in... Expand
Hi Tim, I'm new to all this (training content development in general) but have been using Rise to create various trainings for our company and upload them into our LMS. Just yesterday I was receiving notice that folks were getting a '0%' completion email even though they've completed the course and received a passing score of 100% on the quiz. I assumed it was the way in which I was exporting the content to SCORM. I was selecting "Track Using Course Completion" and thought maybe that was where I went wrong. I've since gone back and adjusted the SCORM export to "Track Using Quiz Results" with a Complete/Incomplete reporting. I'm assuming your issue is that it's still not working, which I believe is the same boat I'm in. I guess it's good to know there's company? I may begin trou... Expand
Emily, Thanks for your reply and the interest. I have seen the exact same thing - the course reporting to the LMS is showing passed - 0%. Initial I had the course set to give credit once the user had viewed all sections of the course - we were delivering/re-delivering information and the score on the knowledge assessment was secondary. (Heresy, I know, lol) I changed that to giving credit once a passing score was received, similar to the way you set it up in your comment. Still get the same thing on the report. This caused a good deal of concern with participants....so we published the report, then replaced all of the passed -% with Passed in the report itself. It is nice to know that I'm not alone in this - not completely certain where to go next - there are so many variables ... Expand
Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help. First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand! Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, i... Expand
Trina, Thanks for the feedback – always looking for more help and insights. We’ll continue to chase the issue. If we identify anything we’ll definitely share with both our LMS vendor and you. You’re right – not a solution per se but helps to be able to tell both our customer and our LMS vendor that it works in SCORM cloud. The other variable here can be the customer’s internet/intranet. Various security software or other programs can have unexpected collateral effects and make finding the root cause of the problem really tough. One question about Rise and SCORM Cloud. One thing that is apparent with Rise – it’s locked down pretty tightly. What I mean by that is with the web based authoring platform, it would seem like everything should work by default – Articulate is controlling ... Expand