Review 360: Use Comments to Give Feedback
While viewing a Review 360 item, use the sidebar to post feedback and participate in discussions along the way. Learn more about working with comments below. Read Comments Using the Comments Sidebar Using the Feedback Page Post Comments Inserting Emojis Tagging Other Reviewers Adding Attachments Annotating Screenshots (Beta) Edit Comments Delete Comments Resolve and Reopen Comments Export Comments to CSV and PDF Files Disable and Re-Enable Comments Read Comments All reviewers can view comments. You can respond to or otherwise interact with comments using the comments sidebar or the feedback page. Read on to learn about each option. Comments Sidebar Feedback Page Using the Comments Sidebar The comments sidebar is in the default view for Review 360 items. This view allows you to see course content and watch videos. The comments sidebar displays comments for the content that’s currently displayed on the screen. For Storyline and Studio courses, comments are tied to specific slides, so the comments you see in the sidebar change as you move from one slide to another. For Rise courses, comments are lesson-specific, so the comments in the sidebar change as you switch lessons. For video content, all comments display in the sidebar simultaneously, with the newest thread on top. To see a comment in context, click its hyperlinked timestamp to jump directly to that point in the video. Brilliant! Collapse or expand the comment sidebar by clicking the arrow in the upper right corner. Sometimes it’s helpful to collapse the sidebar to have more space to view the content, especially on small screens. Hover your mouse over the edge of the sidebar and click and drag it to adjust the size. Reviewers who sign in with an Articulate ID see helpful badges for unread comments. A blue dot appears next to individual unread comments in the sidebar, and a red badge with the total number of unread comments appears next to the feedback tab at the top of the screen. Mark comments as read by clicking them, replying to them, or using the More (...) icon in the top right corner of the screen to Mark All as Read. Using the Feedback Page Click the Feedback link on the top right to launch the feedback page. This page lets you see all comments for a Review 360 item on one screen. Each thread has a screenshot to show you exactly how the content looked when the first comment was posted. These screenshots let you see feedback in context so you know what changes are needed. Click the screenshots to zoom in and out. You can change how comments are sorted for Storyline, Studio, and Rise courses. Click the sorting dropdown on the top right of the first comment to toggle between slide/lesson order and chronological order. Tips: Video content always displays comments in chronological order, with the newest thread on top. Comments for deleted Storyline 360 slides display below a "Scene not found" section. Post Comments All reviewers can add comments, emojis, @mentions, and attachments, and annotate screenshots. The process is the same for both the review and feedback tabs. Commenting on a Review 360 item is easy. Place your cursor in a comment box or reply field, type your comment or paste text from your clipboard, then press Enter on your keyboard or click the Post button. If you change your mind, click Cancel. When you start a new discussion thread, a screenshot of the content as it currently appears is automatically generated and attached to your comment. If you’re watching a video, the screenshot is captured as soon as you start typing. You’ll see these screenshots on the feedback page. Reviewers who subscribe to all comments will receive email notifications for new comments you post. And when you reply to an existing thread, you’ll see a list of reviewers who will be notified of your comment below the text-entry field. Tip: If you aren’t signed in to Review 360 with an Articulate ID, you’ll be prompted to enter your email address when you click inside a comment field. This allows you to receive notifications when other reviewers reply to your comments. (If you have an Articulate account, you’ll be prompted to enter your password.) Inserting Emojis Give your comments more personality with emojis. If you’re using a device with an emoji keyboard, simply tap the emojis you want to add to your comments. Or, click the emoji icon in the comment field and select emojis from the list. Tagging Other Reviewers Direct your comments to specific reviewers by tagging them. Here are two ways to tag people. Type @ followed by the person’s name or email address. A list of reviewers will appear as you type. Select the person you want to tag from the list. Click the @mention icon in the comment field and choose a reviewer from the list that appears. Who’s included in the @mention pick list? Great question! Everyone who has already commented on the current item appears on the list. And if you’re a member of an Articulate 360 Teams account, all your team members also appear in the list. Adding Attachments Add attachments to comments to keep your team on the same page. Attach images, videos, audio tracks, and more! To add an attachment, click the paper clip icon in the comment field, then browse to the file you want to attach. To download an attachment, just click it and choose where you want to save it. To delete an attachment, hover over it and click the X that appears. (You can only delete attachments that you uploaded.) You can attach up to five files per comment. Learn more about attachments. Annotating Screenshots (Beta) When you want to provide more precise feedback, you can annotate the screenshot that’s included with your comment by starting a new thread discussion. Here’s how: Click the pen icon in the Comment field to take a screenshot. Use the tools in the toolbar at the top. Refer to the screenshot below and the table that follows for more information on each tool. Icon Function Grab Click and drag to reposition the toolbar. Draw Draw freeform lines and choose the stroke width. Rectangle Add rectangles to highlight words or regions and choose the outline width. Arrow Insert arrows to direct focus and adjust the line width as needed. Line Add straight lines and choose the line width. Text Add text for context and labels. Color Select an annotation color from the palette or enter a hex code, and then adjust the opacity as needed. To recolor an annotation: Select it and click the color icon. Clear annotations / Delete selection Remove all existing annotations to start over. To delete an annotation: Select it and click the delete icon or press Delete on your keyboard. Other actions available: Move: Click and drag an annotation to reposition it. Resize and rotate: Click and drag the handles on the selection box of an annotation to adjust the size and rotation. Type your comment, then press Enter on your keyboard or click the Post button. The comment includes an “Annotated screenshot” badge to let others know there’s additional information in the screenshot. Note: Annotated screenshots are not supported for video content. This feature is a beta release. We'd love to hear about your experience to help us determine if it’s solving the right problems. Share your feedback here. Edit Comments All reviewers can edit their own comments. Here’s how. Hover over your comment, click the drop-down arrow that appears, and choose Edit. Change the text, emojis, @mentions, and attachments as needed. See above for details. Press the Enter key or click the Post button to save your changes. Tip: If you don’t see a drop-down arrow when you hover over your comments, you’ll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Delete Comments All reviewers can delete their own comments. Hover over the comment you want to delete, click the drop-down arrow that appears, and choose Delete. Here are some tips for deleting comments: While all reviewers can delete their own comments, the content owner can delete any comment by any reviewer. When you delete the first comment in a discussion thread, the entire thread gets deleted. You can't restore deleted comments. If you need to refer to a comment later, try resolving it rather than deleting it. If you don’t see a drop-down arrow when you hover over comments, you’ll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Resolve and Reopen Comments Avoid confusion by resolving comments that have been addressed or are no longer relevant. Resolving Comments All reviewers can resolve comments. It’s easy! Hover over an individual comment or the first comment in a discussion thread, then click the checkmark icon that appears. Depending on your settings, the comment or thread will disappear or fade into the background. Tip: If you don’t see a checkmark icon when you hover over comments, you'll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Showing or Hiding Resolved Comments By default, resolved comments disappear. To see resolved comments, click the More (...) icon in the upper right corner of the screen and choose Show Resolved Comments. They’ll reappear with a faded or desaturated look so you can distinguish them from comments that are still open. To make resolved comments disappear again, click the More (...) icon in the upper right corner and choose Hide Resolved Comments. The show/hide setting is specific to each Review 360 item, so you can show resolved comments in one item and hide them in another. Review 360 remembers your choice, so you don’t have to reset it every time you open an item. Reopening Comments Sometimes you need to reopen a comment or discussion that was previously resolved. No problem! First, show resolved comments as described above, then hover over the comment and click the green check mark icon that appears. Export Comments to CSV and PDF Files Export comments from a Review 360 item for analysis, backup, or regulatory requirements. Here’s how. First, make sure you’re signed in to Review 360 with an Articulate ID. Then, click the More (...) icon in the upper right corner of the screen and choose Export Comments. Use the Comment Order drop-down list to choose how you want to organize comments in your report. Choose either CSV or PDF from the Export Format drop-down list. Click Export and choose where you want to save your report. All comments for all versions of the Review 360 item get exported to a single report. However, to include resolved comments in the PDF export, set the item to Show Resolved Comments first via the More (...) icon in the upper right corner before exporting. Disable and Re-Enable Comments Only the content owner can turn off comments. Here’s what happens when comments are disabled: The sidebar disappears from the review tab, and the feedback tab disappears altogether. If the review item already had comments, you won’t be able to read them unless you export them to a report. If the content owner enables comments again, all pre-existing comments will reappear. (Re-enable comments by clicking the More (...) icon in the upper right corner and choosing Enable Comments.)Review 360: Invite Stakeholders to Review Content
After publishing or uploading an item to Review 360, you can use either a share link or review request to invite stakeholders to review the item and post their feedback. Learn about each process below. Use a Share Link Create a Review Request Use a Share Link To share your content and collect feedback, send stakeholders a direct link to your Review 360 item. From your dashboard, hover over an item, and click the More (...) icon that appears. Then, choose Share settings. Or select the checkbox in the upper-left corner of the card, and choose the chain link icon from the action toolbar on top. You can also open a Review 360 item from the dashboard and click Share in the upper right corner of the screen. Next, choose who can view your item using the Item Access dropdown. You can select Anyone with the link or Only invited users. The dialog box shows different options depending on your choice: Anyone with the link Only invited users Anyone with the link Select Anyone with the link from the dropdown to share your content more broadly. Then decide if you need these optional settings: If your reviewers don’t have Articulate accounts, select Allow users without Articulate IDs to comment. Stakeholders must enter their email addresses so you can identify their comments, and they can receive discussion notifications. We recommend encouraging stakeholders to sign in with an Articulate ID for the best experience. For example, reviewers who sign in can see badges for unread comments and change their email notification settings. Ask them to create a free account here. To password-protect your content for additional security, select the Set a password checkbox and enter a password in the field that appears. Turn off the password at any time simply by unchecking it. (Only the content owner and team folder editors can add and remove passwords.) Notes: Although share links are public, we prevent search engines from indexing our site so they won’t be searchable. However, if you post these links on a public web page, they may be indexed by a search engine. To protect confidential information, set a password or limit access to specific users. When you share Storyline project files with collaborators, they can access any integrated comments linked to the slides unless you password-protect the Review 360 item. Only invited users Choose Only invited users from the dropdown if you want more control over who can view the link. Invited users must have an Articulate ID to access the item you’re sharing. (If the stakeholder you want to invite doesn’t have an Articulate ID, ask them to create a free account here.) Then follow these steps to manage access: To add users, type in the person's email address in the People with Access field, then press Enter or select it from the drop-down list. Or copy a list of email addresses (use any form of separator—commas, semi-colons, spaces, cells in spreadsheets) and paste it to the People with Access field to add them automatically. You can add anyone from your team or outside the organization, as long as they have an Articulate ID. Remove users by clicking the X icon beside their name. Click Save to confirm any changes. Tips when making your item private: If your item is in a team folder, you'll see folder editors listed under "People with Access" with a folder icon beside their names. You can remove them via the folder share settings. Although you can add reviewers without Articulate IDs via request review, only those with accounts are included automatically. You'll see them under "People with Access" with a clipboard icon beside their names. Those without Articulate IDs must create a free account using the same reviewer email address to gain Viewer access. If you want collaborators to see integrated comments linked to slides in your Storyline project files, you must grant them access to the Review 360 item you want to share. Check out this FAQ for more information. Copy the shareable link from the dialog box and send it to your reviewers. Be sure to give them the password if you added one. And if your reviewers have never used Review 360 before, feel free to share this user guide or this downloadable PDF on reviewing content in Review 360. Create a Review Request To set a due date and keep track of your stakeholders' progress, create a review request by following the steps below. Launch the Review 360 item and click the Request Review button on the top right. Add reviewers by clicking the Assigned Reviewers fields and choosing any of the following methods: Select them from the drop-down list that appears by clicking the checkbox beside their names. The initial list shows the last five reviewers added, followed by the names or email addresses of recent reviewers you added and the members of your subscription. Type in the reviewer's email address and select it from the drop-down list. Copy a list of reviewer email addresses formatted with any kind of separator—commas, semi-colons, spaces, or cells in spreadsheets—and paste it into the Assigned Reviewers field to add them automatically. Enter a custom message for your reviewers if you like. For example, if your content is password-protected, include the password in your message. Make messages easier to read using the formatting options on the toolbar on top. Or, use the keyboard shortcuts below. Icon Function Key(s) Window / macOS Bold Ctrl+B / Cmd+B Italic Ctrl+I / Cmd+I Strikethrough Ctrl+Shift+X / Cmd+Shift+X Hyperlink Ctrl+C / Cmd+C to copy the URL Ctrl+V / Cmd+V to hyperlink the selected text Ordered list Ctrl+Shift+8 / Cmd+Shift+8 Bullet list Ctrl+Shift+7 / Cmd+Shift+7 Clear formatting N/A Add a line break Shift+Enter or Control+Enter / Cmd+Enter Set a due date for sending email reminders to reviewers if they haven't completed their review. Reminders are sent the day before, on the due date, and the day after. Confirm all the details are correct, then click Send Request. The text on the request review button reflects the status of the request, which could be either of the following: Button Text Description Request Review You haven’t assigned any reviewers. In Review You have assigned reviewers who haven’t completed the review. Review Assigned to You Assigned reviewers see this text when they use their personalized URL or are signed in with their Articulate ID. More details in below. Review Complete All assigned reviewers have completed their review. Reviewer's Experience Reviewers receive an email notification with a personalized URL to access their Review 360 item. Using this URL, they'll see the request review button set to Review Assigned to You on the top right. Clicking this button allows them to: View the request details, including the person who made the request, the due date, and a list of assigned reviewers. Click the Finish Review button to set their status to "Review Complete" and notify the person who made the request. Reset their status if they've completed their review and want to make additional change by using the Re-Open Review link at the bottom right. Note: If your Review 360 item share link is private, reviewers must have an Articulate ID to view it. Ask them to create a free account here if they don't have one. Update Your Request Modify your request after sending it. Change the Due Date Click the In Review button, select a new date from the due-date dropdown, and click Save. All reviewers will receive email notifications of the new due date. Their status doesn't change. Add Reviewers Invite more reviewers to look through your content: Click the In Review button, then select the Add Reviewers icon next to the "Request Review" header. Choose reviewers from the dropdown menu, type in their email if you don't see them listed. Click Update Reviewers when finished. Remove Reviewers To remove a reviewer, click the In Review button, hover your mouse over their name, click the X that appears, and select Remove. Delete To cancel your request, click the In Review button and then the trash bin icon beside the “Request Review” header. Select Yes to confirm. Note that you can't undo this action. Re-request Review Restart the review process when you have updated content for review: Click In Review and then the Re-request review button at the bottom. Verify the new request review form that’s pre-filled with previous reviewers. Add more reviewers and a custom message if you like. Click Send Request to notify all reviewers via email and update their review status to "Emailed". Monitor Status Track your stakeholders' progress. Refer to the table below for more details on each status: Status Description E-mailed The reviewer hasn't viewed the Review 360 item. Item Viewed The reviewer launched the Review 360 item or reopened their review. In Progress The reviewer posted their first comment. Completed The reviewer marked the review request as complete. Tips: If your reviewers are new to Review 360, point them to this user guide for stakeholders or share this quick-start guide document (PDF) in your custom message. All seatholders can create or edit a request for any Review 360 item they have access to within the subscription. Only the request owner will be notified when reviewers set their status to complete. If a reviewer has an Articulate ID account linked to their email address, they must sign in with their password before posting a comment. Anyone viewing the Review 360 item using the public link can see the Request Review details. Assigned reviewers with Articulate IDs will see the Your Review section using this link when signed in. Select Allow users without Articulate IDs to comment if you want assigned reviewers without Articulate IDs to post comments.
