storyline 360
30229 TopicsNew Video Not Playing Issue
Hey y'all, So, you know how there was that big audio issue over the last few weeks, where the mp3 was not playing at the start of random slides once the content was published and uploaded to either Rise or an LMS? Well, I'm seeing a similar issue that is occurring with video files now. I have a number of slides in a presentation that play a mp4 file at the start of a slide that will run for the entirety of those slides, and I'm now encountering videos that are now randomly not playing at the very start of those slides, in a fashion similar to the recent audio bug. I have conducted several reviews, finding a different slide(s) affected every time, and made attempts to fix the issue myself. I confidently recognize it as being similar to the mp3 issue because I was also amongst the many dealing with that audio bug; waiting on that recent update that came out this week (which appears to have fixed that particular issue). Anyone else experiencing this issue? It may have not been noticed/experienced by many yet because I imagine a lot of designers are more dependent on mp3 than mp4s in their content. I just submitted a ticket regarding it, but felt it would be good to bring it up here as well – for the sake of awareness.Persistent Installation Failure for Storyline 360
I have already opened a formal support ticket, but I wanted to see if anyone in the community has encountered this specific issue before. I am experiencing persistent errors when attempting to install Storyline 360 (with admin privileges) following a full reinstallation of the Articulate 360 suite. My initial issue was a broken shortcut error, which prompted a complete uninstall and cleanup. Despite running the official Articulate cleanup .bat file, restarting my machine, and verifying that I have the latest Visual C++ and .NET runtimes installed, I am still unable to complete the Storyline 360 installation. I have attached screenshots showing the specific error details. I am under a tight deadline for a project due next week, so any advice or troubleshooting suggestions you could provide would be greatly appreciated. Thank you!10Views0likes0CommentsText-to-Speech Issues & Sample Library Idea
Yesterday I was generating some text-to-speech in Storyline and the samples within SL were not playing for me. I would click the play button and it acted like they were playing but I could hear no sound. If I generated the speech from the text, then I could hear sound. Has anyone else experienced this issue before and if so, was it resolved for you? Because of this issue, I had an idea of a repository hosted by Articulate where all of the voice samples would be housed. It would be nice to send a client to this spot to review and select which voice they would like to use. We could always make our own, but it would be nice if Articulate hosted and updated their own for us. Thanks!372Views1like11CommentsMajor Storyline Audio Playback Issues
I have recently been receiving a lot of feedback from my course testers that there have been issues with audio not playing, audio only partly playing, incorrect audio playing or layer audio overlapping when they visit the slide initially, however when they return to the slide the audio works as designed. Even weirder, two people may be testing the exact same package and will experience completely different audio glitches and some testers experience no glitches at all. These tests have been done on both Review360 and in SCORM 1.2 and 2004 on our LMS. It has been tested in both Edge and Chrome. There are no issues with the timeline and the audio is not attached to any triggers. I've been using Storyline for around a decade now and have never encountered an issue like this. From looking at the forums here it seems that a number of people are having similar issues, with no solutions provided or any update/explanations as to why this may be occurring. This is incredibly frustrating, as it means nothing can get past quality control and be provided to clients. Has anyone experienced this and found a fix?Solved1.1KViews6likes37CommentsStoryline 360 Multi language timelines changing on publish
Hi, Running the latest (May 12/2026) version of Storyline, but this was happening prior to that as well. I have an English file I've translated to Spanish. So 2 languages. I adjust the timelines per language so that the timelines end at the end of the audio track thus giving the user an accurate seekbar based on language. This used to be just fine a couple months ago. Now, if I publish, it extends the English (shorter) timeline to be the same length as the Spanish thus leaving "dead air" at the end of the English timeline. This only happens if I publish. Before I publish I have this: After I publish I have this: If I save, close and reopen the file I have this: Anyone else have this issue and how did you fix it if you do? Thanks, Lori31Views0likes4CommentsCustom Dropdown box in Player
Hi there, I am working on an eLearn that was already built and it has a dropdown box (similar to the menu box) built into the player. This is not a lightbox feature (I used this as a substitute) and it is not a layer on another slide. I would like to be able to add this in future eLearns i build. Can anyone explain how to do this? when you preview the eLearn it fills in the box. I tried going into storyview and clicking on blank space to see if anything pops up as well to see if there is an indication of html or web sourcing....but no luck.Solved23Views0likes2CommentsMeet Your Instructor - Which One Is the Lie?
I built this quick “Meet Your Instructor” interaction for the latest eLearning Heroes challenge. The interaction is a simple truth-or-lie icebreaker where learners review three statements about the instructor and decide which one is false. I designed it with a heavy equipment/construction theme and included custom visuals, themed buttons, correct/incorrect feedback screens, and a short video introduction and conclusion featuring me as the instructor. What I like about this concept is that it could work both virtually and in person. In an eLearning course, learners can click through and make their own choice. In a live class, a facilitator could use the same interaction as a quick group icebreaker before moving into the session. It’s a small activity, but it adds some personality, gives learners a reason to engage right away, and helps make the instructor feel a little more human before the course begins.11Views0likes0CommentsText-To-Speech on All Slides at Once
Hello! I'd like to suggest a future enhancement that allows a Storyline user to add text to speech audio to all slides with notes at once. This would be a big efficiency gain for anyone who uses the notes for the transcript. While it is already helpful to just click the button to create text to speech from the slides notes, it would be significantly quicker if we could get a prompt or something similar such as "would you like to insert text to speech audio using this voice on every slide in this scene / project that has existing slide notes?"3Views0likes0CommentsDrag-Items do not return to start point when dropped outside correct target
Hello everyone, I'm having trouble with a drag-and-drop activity. Even though I've configured the settings correctly, items that are dropped in the wrong place don't return to the starting point when they're placed outside the correct target area. They just stay wherever you drop them. Even slides that used to work are now malfunctioning. Is this a bug, or are there other settings I'm not aware of? I'd appreciate any advice! Best regards, KatrinSolved419Views0likes18CommentsReflection questions with printable summary
Hi all, I'm hoping to develop a course in Rise. My team is looking for: Reflection questions in multiple places throughout the course. A printable summary of the reflection questions. This will be at the end of the course, and include all of the learner's responses. I've played around with this idea in Storyline and figured out how to do this by setting up the question responses as buttons that change variable settings. However, I'm curious if there's a way to do this in Rise? I've tried embedding the Storyline project into my Rise course, but since I need the reflection questions in different places, this doesn't seem to work. Thanks for your help!76Views0likes6Comments