Review 360: Use Comments to Give Feedback
While viewing a Review 360 item, use the sidebar to post feedback and participate in discussions along the way. Learn more about working with comments below. Read Comments Using the Comments Sidebar Using the Feedback Page Post Comments Inserting Emojis Tagging Other Reviewers Adding Attachments Annotating Screenshots (Beta) Edit Comments Delete Comments Resolve and Reopen Comments Export Comments to CSV and PDF Files Disable and Re-Enable Comments Read Comments All reviewers can view comments. You can respond to or otherwise interact with comments using the comments sidebar or the feedback page. Read on to learn about each option. Comments Sidebar Feedback Page Using the Comments Sidebar The comments sidebar is in the default view for Review 360 items. This view allows you to see course content and watch videos. The comments sidebar displays comments for the content that’s currently displayed on the screen. For Storyline and Studio courses, comments are tied to specific slides, so the comments you see in the sidebar change as you move from one slide to another. For Rise courses, comments are lesson-specific, so the comments in the sidebar change as you switch lessons. For video content, all comments display in the sidebar simultaneously, with the newest thread on top. To see a comment in context, click its hyperlinked timestamp to jump directly to that point in the video. Brilliant! Collapse or expand the comment sidebar by clicking the arrow in the upper right corner. Sometimes it’s helpful to collapse the sidebar to have more space to view the content, especially on small screens. Hover your mouse over the edge of the sidebar and click and drag it to adjust the size. Reviewers who sign in with an Articulate ID see helpful badges for unread comments. A blue dot appears next to individual unread comments in the sidebar, and a red badge with the total number of unread comments appears next to the feedback tab at the top of the screen. Mark comments as read by clicking them, replying to them, or using the More (...) icon in the top right corner of the screen to Mark All as Read. Using the Feedback Page Click the Feedback link on the top right to launch the feedback page. This page lets you see all comments for a Review 360 item on one screen. Each thread has a screenshot to show you exactly how the content looked when the first comment was posted. These screenshots let you see feedback in context so you know what changes are needed. Click the screenshots to zoom in and out. You can change how comments are sorted for Storyline, Studio, and Rise courses. Click the sorting dropdown on the top right of the first comment to toggle between slide/lesson order and chronological order. Tips: Video content always displays comments in chronological order, with the newest thread on top. Comments for deleted Storyline 360 slides display below a "Scene not found" section. Post Comments All reviewers can add comments, emojis, @mentions, and attachments, and annotate screenshots. The process is the same for both the review and feedback tabs. Commenting on a Review 360 item is easy. Place your cursor in a comment box or reply field, type your comment or paste text from your clipboard, then press Enter on your keyboard or click the Post button. If you change your mind, click Cancel. When you start a new discussion thread, a screenshot of the content as it currently appears is automatically generated and attached to your comment. If you’re watching a video, the screenshot is captured as soon as you start typing. You’ll see these screenshots on the feedback page. Reviewers who subscribe to all comments will receive email notifications for new comments you post. And when you reply to an existing thread, you’ll see a list of reviewers who will be notified of your comment below the text-entry field. Tip: If you aren’t signed in to Review 360 with an Articulate ID, you’ll be prompted to enter your email address when you click inside a comment field. This allows you to receive notifications when other reviewers reply to your comments. (If you have an Articulate account, you’ll be prompted to enter your password.) Inserting Emojis Give your comments more personality with emojis. If you’re using a device with an emoji keyboard, simply tap the emojis you want to add to your comments. Or, click the emoji icon in the comment field and select emojis from the list. Tagging Other Reviewers Direct your comments to specific reviewers by tagging them. Here are two ways to tag people. Type @ followed by the person’s name or email address. A list of reviewers will appear as you type. Select the person you want to tag from the list. Click the @mention icon in the comment field and choose a reviewer from the list that appears. Who’s included in the @mention pick list? Great question! Everyone who has already commented on the current item appears on the list. And if you’re a member of an Articulate 360 Teams account, all your team members also appear in the list. Adding Attachments Add attachments to comments to keep your team on the same page. Attach images, videos, audio tracks, and more! To add an attachment, click the paper clip icon in the comment field, then browse to the file you want to attach. To download an attachment, just click it and choose where you want to save it. To delete an attachment, hover over it and click the X that appears. (You can only delete attachments that you uploaded.) You can attach up to five files per comment. Learn more about attachments. Annotating Screenshots (Beta) When you want to provide more precise feedback, you can annotate the screenshot that’s included with your comment by starting a new thread discussion. Here’s how: Click the pen icon in the Comment field to take a screenshot. Use the tools in the toolbar at the top. Refer to the screenshot below and the table that follows for more information on each tool. Icon Function Grab Click and drag to reposition the toolbar. Draw Draw freeform lines. Rectangle Add rectangles to highlight words or regions. Arrow Insert arrows to direct focus. Line Add straight lines. Text Add text for context and labels. Color Choose an annotation color from the palette or enter a hex code. Move Move, rotate, or resize existing annotations. Clear annotations Remove all existing annotations to start over. Type your comment, then press Enter on your keyboard or click the Post button. The comment includes an “Annotated screenshot” badge to let others know there’s additional information in the screenshot. Note: Annotated screenshots are not supported for video content. This feature is a beta release. We'd love to hear about your experience to help us determine if it’s solving the right problems. Share your feedback here. Edit Comments All reviewers can edit their own comments. Here’s how. Hover over your comment, click the drop-down arrow that appears, and choose Edit. Change the text, emojis, @mentions, and attachments as needed. See above for details. Press the Enter key or click the Post button to save your changes. Tip: If you don’t see a drop-down arrow when you hover over your comments, you’ll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Delete Comments All reviewers can delete their own comments. Hover over the comment you want to delete, click the drop-down arrow that appears, and choose Delete. Here are some tips for deleting comments: While all reviewers can delete their own comments, the content owner can delete any comment by any reviewer. When you delete the first comment in a discussion thread, the entire thread gets deleted. You can't restore deleted comments. If you need to refer to a comment later, try resolving it rather than deleting it. If you don’t see a drop-down arrow when you hover over comments, you’ll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Resolve and Reopen Comments Avoid confusion by resolving comments that have been addressed or are no longer relevant. Resolving Comments All reviewers can resolve comments. It’s easy! Hover over an individual comment or the first comment in a discussion thread, then click the checkmark icon that appears. Depending on your settings, the comment or thread will disappear or fade into the background. Tip: If you don’t see a checkmark icon when you hover over comments, you'll need to sign in to Review 360 with your Articulate ID or click inside a comment/reply field and enter your email address when prompted. Showing or Hiding Resolved Comments By default, resolved comments disappear. To see resolved comments, click the More (...) icon in the upper right corner of the screen and choose Show Resolved Comments. They’ll reappear with a faded or desaturated look so you can distinguish them from comments that are still open. To make resolved comments disappear again, click the More (...) icon in the upper right corner and choose Hide Resolved Comments. The show/hide setting is specific to each Review 360 item, so you can show resolved comments in one item and hide them in another. Review 360 remembers your choice, so you don’t have to reset it every time you open an item. Reopening Comments Sometimes you need to reopen a comment or discussion that was previously resolved. No problem! First, show resolved comments as described above, then hover over the comment and click the green check mark icon that appears. Export Comments to CSV and PDF Files Export comments from a Review 360 item for analysis, backup, or regulatory requirements. Here’s how. First, make sure you’re signed in to Review 360 with an Articulate ID. Then, click the More (...) icon in the upper right corner of the screen and choose Export Comments. Use the Comment Order drop-down list to choose how you want to organize comments in your report. Choose either CSV or PDF from the Export Format drop-down list. Click Export and choose where you want to save your report. All comments for all versions of the Review 360 item get exported to a single report. However, to include resolved comments in the PDF export, set the item to Show Resolved Comments first via the More (...) icon in the upper right corner before exporting. Disable and Re-Enable Comments Only the content owner can turn off comments. Here’s what happens when comments are disabled: The sidebar disappears from the review tab, and the feedback tab disappears altogether. If the review item already had comments, you won’t be able to read them unless you export them to a report. If the content owner enables comments again, all pre-existing comments will reappear. (Re-enable comments by clicking the More (...) icon in the upper right corner and choosing Enable Comments.)Articulate 360 Teams User Guide
New to Articulate 360 Teams? See Getting Started with Articulate 360 Teams Getting Started Articulate 360 Teams: Starting a Free Trial and Buying a Subscription Articulate 360 Teams: Naming, Renaming, and Switching Teams Managing Users & Content Articulate 360 Teams: Managing Users, Groups, and Admins Articulate 360 Teams: Authenticate Using Single Sign-On Articulate 360 Teams: Understanding Content Ownership and Transfer Scenarios Articulate 360 Teams: Managing Content When Users Leave Your Team Articulate 360 Teams: Where to Find Transferred Content When Someone Leaves Your Team Managing Your Subscription Articulate 360 Teams: Buying More User Seats as Your Team Grows Articulate 360 Teams: Merging Subscriptions Articulate 360 Teams: Reactivating or Replacing a Lapsed Subscription Articulate 360 Teams: Reducing Seats in a Subscription Collaborating with Your Team & Getting Help Articulate 360 Teams: Collaborating on E-Learning Projects Articulate 360 Teams: Getting Help Leveraging Premium Add-ons Reach 360: A Frictionless LMS Rise 360: Get Started with AI Assistant Storyline 360: Get Started with AI Assistant Articulate 360: Articulate Localization User GuideArticulate 360: Managing Your Profile and Account
Manage your Articulate ID profile and Articulate 360 subscription, team, and add-ons conveniently in one place. Access your Account Management Console in any of the following ways: Sign in directly to https://id.articulate.com/redirect/account. If you have subscriptions in both the U.S. and EU data centers, you’ll be prompted to select the region you want to sign into. Alternatively, you can sign in directly to the region you want to manage: U.S.: https://account.articulate.com/ EU: https://account.eu.articulate.com/ Note: To switch between regions, sign out of the current region, sign back in, and select the appropriate region. From the Articulate 360 desktop app, click the drop-down arrow in the upper right corner and choose Profile & Account. This will launch your Articulate 360 account in your default web browser. From your Articulate 360 home page or any of the web apps, click your avatar in the upper right corner and choose Account. The Your Profile page launches by default with account management tabs on the left side of the screen. Access to certain tabs will vary depending on your subscription plan, user role, and whether Reach 360 is activated for your account. The table below shows the tabs available to Articulate 360 Teams and Articulate 360 personal accounts. Click the links for details on each tab. Articulate 360 Teams Articulate 360 Personal Your Profile Manage Team/Team Info Manage Subscription Manage Reach 360 Billing Articulate 360 Reach 360 Support Your Profile Manage Subscription Billing Articulate 360 Support Your Profile Manage profile details, including your: Name Organization Country Phone number Preferred language: This sets the language for account management. To change the interface language for desktop apps, check out this article. Password: If single sign-on (SSO) is enabled for your team, passwords are managed by your organization. Here’s how to sign in with SSO. Email preferences: Click Manage to update your email subscription status. If you opt out on this page, you’ll also unsubscribe from E-Learning Epiphanies. You can subscribe or choose how often you receive E-Learning Epiphanies emails here. Note: Be sure to click Save when you're done editing your profile. Manage Team Articulate 360 Teams account owners and admins use this page to manage users and seat assignments. (Non-admins can refer to the Team Info tab). This tab displays your: Team name Subscription number: a unique reference number for your current subscription (ex. SUB-#### or ART-####) Subscription renewal date Account owner Seats tab Admins tab Three interactive areas appear on the screen: the team name, the Seats tab, and the Admins tab. Below is a description of each. Team name If you're the account owner or an account admin, you can change the team name by clicking it and choosing Edit team name from the drop-down list that appears. If you belong to more than one team, you can switch between your teams by clicking the team name and choosing Switch Team from the drop-down list that appears. (Note: If you have subscriptions in both the U.S. and EU data centers, you must sign out of the current region, sign back in, and select the appropriate region to switch between subscriptions.) Learn more about naming, renaming, and switching between teams. This name will be used across your Articulate 360 subscription. For example, authors from other subscriptions will see your team name under External Connections when you add them as Rise 360 collaborators. Seats tab See the total number of seats available for your team and how many seats are currently unassigned. Add users to your team by entering their email addresses in the user grid and clicking Invite. (An email icon appears in the Status column for invited users. When they accept your invitation, their status will change to a green circle with a check mark.) You can also resend invites when the email bounces back. Delete a user from your team by hovering over their email address, clicking the X that appears at the end of the row, and clicking Remove. You get to choose what happens to the user's data when they're removed from your team. Create a user group by clicking New Group on the upper right. Then, enter a group name and choose how many seats to assign to the new group. Learn more about managing groups. Click the Upload a CSV to invite multiple users all at once Download a CSV gives you a list of current seatholders. If you’re subscribed to Articulate Localization, you can grant or remove translation access via Manage Localization Access. Learn more about managing translation access. Admins tab Add admins to your team by entering their email addresses in the admin grid and clicking Invite. (An email icon appears in the Status column for invited users. When they accept your invitation, their status will change to a green circle with a check mark.) You can also resend invites when the email bounces back. Check out this user guide to learn more about managing your team. Team Info Articulate 360 Teams seatholders who aren't account owners or admins see the Team Info tab, which displays the following: Team name Subscription number Subscription renewal date Account owner List of admins for the team List of all team members Manage Subscription The appearance of this page varies depending on whether you have an Articulate 360 teams or personal subscription, as shown below. Articulate 360 Teams Articulate 360 Personal Articulate 360 Teams Articulate 360 Teams account owners and account admins can use this page to: Modify the team name. (Click the current name, type in a new name, and choose Save.) Monitor Articulate 360 seats and Reach 360 active learners. Generate a PDF quote document to see the price for adding seats or upgrading to Articulate 360 AI. Upgrade to Articulate 360 AI or start an AI Assistant trial if you haven’t tried it. Monitor the team's translation usage and upload glossaries with Articulate Localization. If they haven’t tried our localization solution, they’ll see a Start a Trial button. Activate or deactivate Reach 360. (Learn more about Reach 360 activation.) Upgrade or modify a Reach 360 Pro plan. Articulate 360 Personal Account owners can also use this page to modify the subscription plan name by clicking the current name, typing in the new name, and choosing Save. They can also upgrade to Articulate 360 AI or generate a PDF quote document to see the price for upgrading. If subscribed to Articulate Localization, they can view their translation usage and upload a glossary. If they haven’t tried our localization solution, they’ll see a Start a Trial button. AI Assistant Free Trial Access When you sign up for a free 30-day trial of Articulate 360, AI Assistant is automatically enabled for your subscription. However, you or an admin can disable AI Assistant at any time by navigating to the account management console and selecting Manage Subscription. In the AI Assistant section, toggle the Free Trial setting. Confirm by clicking the Disable button in the pop-up screen that displays. Note: The AI Assistant trial is active only for the length of your free trial, even if disabled. Existing customers who are eligible to try AI Assistant can get a 14-day trial by clicking the Start a Trial button. Manage Reach 360 If Reach 360 is activated for the subscription, Articulate 360 Teams account owners and account admins can manage Reach 360 admins, managers, and reporters directly in Reach 360 or from this tab. Learn how below. Add Admins Add admins by clicking the Add Reach User button and typing in their email address. Then, select Admin from the role dropdown and click the Add User button. Add Managers Add managers by clicking the Add Reach User button, typing in their email address, and selecting Manager from the role dropdown. Click the Assign Manage Groups button to choose at least one Reach 360 group, then click the Add User button. Add Reporters Add reporters by clicking the Add Reach User button, typing in their email address, and selecting Reporter from the role dropdown. Click the Assign Manage Groups button to choose at least one Reach 360 group, then click the Add User button. Admins can manage all learners, training settings, and more in Reach 360, managers can only manage groups to which they're assigned, while reporters can access the reporting dashboard. Learn about user permissions in Reach 360. Note: If the Reach 360 user you added is a part of the Articulate 360 team, they're accepted automatically, and their status becomes a green circle with a check mark. Users outside the team have an envelope icon status until they accept the invite. Hover over their name and click Resend when you need to send the invite again. They must sign in with an Articulate ID to accept the invite and access Reach 360. Remove users by hovering over their name, clicking the trash icon that appears, then clicking the Delete button. Reach admins can't remove themselves or the account owner. Click the user's name to change their role or modify the groups they manage. Then select Save to confirm the changes. Use the Search field to find specific users on the list. If a Reach 360 admin manages multiple subscriptions, add them as Articulate 360 admins to let them switch between teams. Billing Only the account owner—the person who purchased the subscription—can see the Billing tab to manage payments and additional purchases. Note that account owners who subscribed through a global reseller may not see this tab and should contact their reseller with billing concerns. The Billing tab allows you to: See the team name, subscription number, subscription renewal date, and the total price per term at the top of the screen. Generate a PDF quote document to see the price for upgrading to Articulate 360 AI. Upgrade to Articulate 360 AI by clicking Upgrade to AI. Click Download W9 if you need a copy (for U.S. customers). Manage payment methods by clicking Update and entering new payment details. See the organization address that's linked to the subscription. Contact biz@articulate.com if you need to change it. This address determines taxation and may differ from the billing address, which we use for payment validation. View billing history. Download a PDF copy of your invoice by clicking Invoice beside any billing event. Articulate 360 Teams account owners can also: Switch between multiple teams (if they own more than one) by clicking the organization name and choosing Switch Team from the drop-down list that appears. (Note: If you have subscriptions in both the U.S. and EU data centers, you must sign out of the current region, sign back in, and select the appropriate region to switch between subscriptions.) Generate a PDF quote document to see the price for adding seats. Purchase additional seats for a team subscription by clicking Buy More Seats. Details here. Articulate 360 Click this tab to jump to your Articulate 360 dashboard. Reach 360 If you’ve activated Reach 360, you can launch it from this tab to quickly deliver training to your learners. Support Use the Support tab to: Access the Articulate knowledge base Ask questions in the community forums Contact Articulate Support Request new features
