Hi, Katherine -- Sorry to hear you are having issues! Can you please share a screenshot of the error you are seeing? It sounds to me like you are experiencing what some refer to as the 'Red X of Death'! Yikes!
There are quite a few threads on this topic that you may want to check out:
Hi Wendy - thank you for your comment. I did try importing the file, but then the new file crashed too. It's certainly a killer red X.
The original problem slide was one with lots of text boxes on plus one image. I'd also changed the format of the course from 4:3 to 16:9 - perhaps that proved too much to handle.
Try moving the suspect file to a scene that is not connected to the rest of the slides and the see if you can preview or publish the course. If you can then you know there is an issue with that one slide. If this is the case then I would try to recreate the slide and then try to publish. If the project crashes then you will need to come up with a different design for the problematic slide. Lots of text on a screen can be a problem so you might have to break up the text across multiple slides.
Hi, Katherine -- In addition to the great suggestions Wendy and Nancy have offered, it never hurts to run this repair of Storyline. If you are still having no luck, you are welcome to reach out to our Support Engineers directly for further investigation using this form.
6 Replies
Hi, Katherine -- Sorry to hear you are having issues! Can you please share a screenshot of the error you are seeing? It sounds to me like you are experiencing what some refer to as the 'Red X of Death'! Yikes!
There are quite a few threads on this topic that you may want to check out:
SL2 Slides Go White and Fill with a Big Red X
Red X
Red X on screen when I try to edit text
Please let us know if that helps, and if need be, please run the repair steps listed in #2 here, and see this info on how to address corrupt files.
Thanks for your reply, Christie. I can't open the file at all to get a screenshot: the program just crashes when I try to open it.
It looks as though the red X of death has killed this particular course and I'll need to go back to the previous version.
Do you think reinstalling the software could help at this point?
Hi Katherine
try
creating a new file and importing your file in or changing the name and re-opening.
Was it a slide with an image on it...that's when I find I get the red cross (although touch wood haven't had it in a longtime)
Hi Wendy - thank you for your comment. I did try importing the file, but then the new file crashed too. It's certainly a killer red X.
The original problem slide was one with lots of text boxes on plus one image. I'd also changed the format of the course from 4:3 to 16:9 - perhaps that proved too much to handle.
Try moving the suspect file to a scene that is not connected to the rest of the slides and the see if you can preview or publish the course. If you can then you know there is an issue with that one slide. If this is the case then I would try to recreate the slide and then try to publish. If the project crashes then you will need to come up with a different design for the problematic slide. Lots of text on a screen can be a problem so you might have to break up the text across multiple slides.
Hi, Katherine -- In addition to the great suggestions Wendy and Nancy have offered, it never hurts to run this repair of Storyline. If you are still having no luck, you are welcome to reach out to our Support Engineers directly for further investigation using this form.
This discussion is closed. You can start a new discussion or contact Articulate Support.