HELP!!! Invalid/corrupt file
May 13, 2015
I am working on a storyline project when my computer shut down suddenly. When I restarted it I received an error saying the file had been corrupted and can not be opened. I've tried looking for previous versions in properties but there are none; I've also tried opening a new file and importing the slides but I get a 'cannot open file - file is being used by another process or you do not have the proper security permission to view this file' error. I was also working from my C drive at the time.
I am under an extremely tight deadline and do not really have time to be dealing with this. If anyone could please suggest a solution ASAP.
18 Replies
Hi Adrienne,
I'm really sorry to hear about your Articulate Storyline project file. It appears to be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
That worked! Thank you so much Ashley, you're a lifesaver!
Perfect Adrienne - thanks for the update.
I appear to be having the exact same problem following a computer restart over lunch. When I go to open the file I get "This Project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline".
When I try to import the file into a new Storyline project, i get "Could not open project. The file "C://....." is being used by another process or you do not have permission to access this resource".
I tried looking under "%appdata%\Articulate\Storyline" which on my work PC appears to be "AppData/Roaming/Articulate/Storyline" but there is only one temp file listed from a project I worked on back in March.
Is there any hope that I can recover this Story file?!? I am running into a tight timeline and shutter at the thought of losing 3 days worth of course development. I was literally 15 minutes away from publishing.
Any help is greatly appreciated!!!
Hi Kevin,
Unfortunately I don't know of another way to recover the file other than what I shared above. You're welcome to share the file with our support engineers if you'd like to see if they're able to do anything additional with it.
Thanks for the quick reply Ashley. I just opened case # 00553784. Fingers crossed.
Thanks for the quick work-around, Ashley! This was a great time- and sanity-saver.
No problem - glad that worked for you!
Hi Ashley,
I am having similar issues. I cannot open the file directly due to the corrupt error message.
I've tried the method where I have a blank project and imported my file and got the following error: "The file ..... is being used by another process or you do not have the proper security permission to access this resource.
I've also tried renaming the file and saving it to my desktop, still getting a corrupt error message. Please help! This particular document is a training project for work.
Hi Miliza,
Thanks for reaching out here and sharing your .story file. I downloaded it as well and saw the same error message. File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
holy crap it worked!!!!!!!!!!!!!! THANK YOU SO MUCH!!!!!
That's the way to start a Friday morning Josef! Thanks for the update and
happy to hear it worked!
The auto recovery feature is a wonderful feature that just saved my deadline. This thread saved me a days work. I save every day with the date but on the day of the deadline I lost the previous days work. Every thread I looked at suggested recovery was hopeless. I'm so glad I kept looking!
Aw, so happy to hear that Victoria!
Also don't ever hesitate to reach out to our Support Engineers here - they're accessible 24/7 and they would have been able to point you to that idea as well, and save you from digging through a ton of old forum discussions!
Oh my goodness, thank you!! Lifesaver indeed. Identical situation on my end and this just saved so many tears and so much sanity lol.
🌟 Great news, Adele!
I'm glad that helped, and here are some other tips to keep in mind to prevent any other future tears.
I just opened a forum topic regarding this because I didn't see this comment, you are indeed a lifesaver, my project is saved and from now on, daily security copies
No worries, Nora and glad you were able to find the help needed. 🌟
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