Storyline 360 resume behaviour

Hi there Paul,

Thanks for letting us know what's going on. I hosted a sample file in SCORM Cloud, and I'm seeing the same behavior you're seeing when I published with SCORM 2004 HTML5/Flash Fallback. When I switched to Flash/HTML5 Fallback, the prompt to resume worked correctly. Here's a sample of both:

• SCORM 2004 HTML5/Flash Fallback
• SCORM 2004 Flash/HTML5 Fallback

I'm going to take this to my team, and we'll determine next steps. As soon as I get more information, I'll let you know!

I really appreciate you bringing this to our attention, and I'm sorry if it's been giving you headaches!

Thanks Alyssa

I should have mentioned that I'm only publishing to HMTL5, which would tie in with your HMTL5/Flash fallback observations.

If you could let me know when there is a fix for this I'd appreciate it. I'm holding off on publishing a few courses until I know this works.

Paul

Absolutely, Paul. I have tagged this thread for update, so you'll receive a notification as soon as we post new information here. 

Hi Paul! 

Great news!  We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.  

The item you'll be interested in is how we fixed the issue where an HTML5 course wouldn't always resume as expected in an LMS.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Please help me. I am having the same issue. Articulate 360 published in Scorm 1.2 and Format is HTML5 with Flash fallback. When we close a course in the middle somewhere and then come back and restart the course the bookmarking is taking us back to the slide previous to the slide we left off from. Can you help with this. I have updated my Articulate version. It is current. 

Hi LaVon,

It's possible you're running up against the suspend data limits. I'd suggest taking a look at the steps here to resolve it. If you're seeing this happen very early on in a course and don't think it is the suspend data, have you also looked at testing it in SCORM Cloud? 

My course file size is small. 17,450 KB. I created the course in 3 lessons to manage file size. I looked at it in Scorm Cloud and it loads fine. Thank you for your suggestions. 

Thanks for letting us know it works well in SCORM Cloud, LaVon!

I see you also shared this issue over in this discussion thread. We can keep the conversation going over there, if you'd like!