Triggers not working in Articulate 360

Hi David

Articulate 360 preview and review are displaying the html5 version of the file - which file is your LMS accessing the flash or html5 version?

One way to check if it is a SL or LMS issue is to upload and test in SCORM cloud (industry standard LMS) - this will let you know where to look to troubleshoot.

Thanks, the file is large - approximately 900MB zipped, I don't think my free scorm cloud account will allow this. Is it worth upgrading to get a pro account for testing? Will it somehow diagnose this fault?

Can you create a new project file and import just the slide with the video and zip and test that in SCORM cloud? 

Should this worry me? This is from our LMS when I upload the Scorm content file. I don't know what some of those file types are.

Hi David

• WOFF if a font file format
• GZ is a compressed zip utility 
• JSON is to do with JavaScript.

are you zipping the published output from within the Storyline publish window or using another program from within explorer?

Sure could. But I've just done some more work on this and changed the order of the triggers and it seems to have fixed most of the issue. Apparently, the order of triggers is important.

Hi David

yes trigger order is important but shouldn't account for it working in preview or review but not in the LMS.

hope you get it sorted out.

Also just to let you know when you respond via email all your email details are displayed - you can edit the post from within the forum if you'd like to.

Hi there David!

You mentioned that most of the issue is fixed - is there something else that is still giving you trouble? If so, feel free to share your file here, and we'll be happy to take a look. You also have the option of sending it to our Support Engineers here, if you'd rather not share it publicly. 

Just ran across this thread as we are experiencing issues with an email trigger.   We have 3 triggers on the final slide; send email, exit course & restart course. The exit and restart work fine but the email trigger actually closes the course.  This was a module I just updated from SL2 to 360 and republished in our LMS (in scorm 1.2).  Just tested in SCORMCLOUD and the email trigger worked correctly. I even used the same brower (Chrome) for both LMS and SCORMCLOUD tests.  So, I'm assuming an LMS issue?  If so, can you give me more information about how the trigger works on the backend and/or what I should ask our LMS vendor so we can better identify the potential issue.

Thanks

Dave

Hi Dave

perhaps if you share the name of the LMS you are using folks might be able to chime in to help you.

Hi Wendy,

I work with Dave Lewis. We are using CFS. 

Thanks,

Sean Jackson 

Thanks Sean.  

Wendy, to clarify "CFS" refers to "Cornerstone for Salesforce" (which is different than their Cornerstone On-Demand product).

UPDATE:  This may be a browser issue.  The trigger worked if logged into our LMS in IE.  However, it doesn't work logged in on Chrome.  But it does work logged into Scormcloud in Chrome.  Opening a support ticket with our vendor.

Hi Dave

yes I googled CFS but I don't have any experience in that LMS so I would be doing a vendor call.

Just ran across a related post and wanted to tie to it Storyline Links Not Working In Chrome

Thx Wendy.

Latest Update:  Using 360, I republished the course in Scorm2004 v3, uploaded to our LMS and experienced no issues.  For us seems like a combination of Chrome, LMS and v1.2.

Great troubleshooting Dave - I'm sure it will help other people - thanks for sharing the findings.

Thanks Dave for sharing here and in this discussion - please keep us posted if you are able to figure out any resolutions for Cornerstone - I know it's a popular LMS!