Storyline Mailto links not working in Chrome

Nov 27, 2012

In Chrome, when I click on any Mailto links in a published course using Storyline, the new email opens using Outlook but the course window closes. I created these Mailto links using the built in trigger wizard and they work fine with Internet Explorer. I tested this on a couple of machines and also took it out of my LMS and put it up on the scorm cloud where I experienced the same issue. I tested general mailto links including two that I found in the forums and they worked fine.

Is this a known issue or something with my configuration in Storyline and the mailto triggers on how it behaves with Chrome?


26 Replies
Ashley Terwilliger-Pollard

Hi Dave,

I'm sorry to hear you're still running into such trouble - but it's good that you were able to isolate it down to a few factors. I don't know much about Cornerstone, but since it works in SCORM Cloud I'd suggest reaching out to your LMS admin or IT team to see if they can weigh in.

Lastly you may want to double check if Chrome is running the Flash or HTML5 output and see if there is any difference there. 

This discussion is closed. You can start a new discussion or contact Articulate Support.