Hyperlinks Not Working

Jan 19, 2014

Gabriella Broady
By Gabriella Broady

Hi there: I've got Google Chrome - published a file with hyperlinks to have opening in a new browser window. It didn't work----read online that Chrome has this issue. Published in Internet Explorer --- everything works fine.

PROBLEM: When I send the published folder and original files to the client, the links don't work for them. They work fine on my end. Tested on my husband's laptop (who also has IE) and the links don't work there either.

I created the links using the "Trigger" "Hyperlink to file or url" and posted the URLs in there.

Can you help? Thanks!

4 Replies
Christine Hendrickson
10 years ago01/20/14 at 7:54 am (UTC)

Hi Gabriella and welcome to E-Learning Heroes!

First, can you tell me how you're viewing the published presentation, please? Are you viewing the published output files locally, or are you uploading to a web server or LMS?

If you're viewing your published files locally, this may be the problem. If you view a published Storyline presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and Sharing Articulate Storyline Content

If you do not have access to a web server or LMS for testing, you could try using SCORM Cloud.

Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.

You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

If you're uploading to a web server or LMS, please try clearing your browser cache. If that doesn't help, try viewing the project in a different web browser. 

Here are the download links for the most popular browsers, other than the ones you mentioned, just in case you don't have them:

Let me know if you still have trouble viewing your content after trying the suggestions above.

Thanks!

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