Eric Santos
Eric Santos Staff
Customer Happiness Specialist at Articulate Global
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Eric Santos replied to the discussion Customizing the Process Block in Rise
"Hi Amanda, I appreciate you sharing the behavior that you're encountering! There has been an update on how Step labels in Rise Process Bl..."
  • 8 hours ago05/31/24 at 8:43 pm (UTC)
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Eric Santos replied to the discussion Customizing the Process Block in Rise
"Hello Melissa, Thanks for letting us know you'd also love this feature to customize your Rise courses. I've added your voice to the exist..."
  • 9 hours ago05/31/24 at 8:19 pm (UTC)
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"Hi Frazer and Rebecca, Thank you for bringing this to our attention. I know how frustrating this could be. Removing the Start Course labe..."
  • 9 hours ago05/31/24 at 7:40 pm (UTC)
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"Hi Abdullah, Good day! I'd like to check back in regarding the template downloads. Are you able to download them using the troubleshootin..."
  • 13 hours ago05/31/24 at 3:45 pm (UTC)
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Eric Santos replied to the discussion Timer
"Thank you for sharing the Storyline project, Natalie! I noticed there is no Results slide yet, so I added one by using the steps here. Th..."
  • 13 hours ago05/31/24 at 3:39 pm (UTC)
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Eric Santos replied to the discussion Background Audio Cool Trick
"Hello Joyce, I'm happy to chime in. That's a good question. During development, you can remove the background audio by going to the ..."
  • 1 day ago05/30/24 at 7:57 pm (UTC)
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Eric Santos replied to the discussion New in Rise 360: Theme Contrast Control
"Thanks for sharing that you'd love to try this new Rise 360 feature, Chris! Let us know if you have any thoughts or encounter issues with..."
  • 2 days ago05/29/24 at 6:01 pm (UTC)
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Eric Santos replied to the discussion Problems with index.html link
"Hi Rachel, Thanks for sharing the link. I see you've also opened a support case with us, and my colleague Fannie provided recommendations..."
  • 3 days ago05/29/24 at 3:32 pm (UTC)
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Eric Santos replied to the discussion Publishing to Video
"Hi Ellen, Thanks for sharing your project's setup. I'm happy to help! It was smart of you to note the process where the publishing freeze..."
  • 3 days ago05/28/24 at 8:30 pm (UTC)
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"That's great to hear, Catia! You're most welcome. Enjoy the rest of your day. 🎉"
  • 3 days ago05/28/24 at 7:01 pm (UTC)
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"No worries, Catia. I'm glad I could help! Please don't hesitate to reach out here in our community for any issues with your Articulate pr..."
  • 4 days ago05/28/24 at 4:07 pm (UTC)
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Eric Santos replied to the discussion Missing Comments in Review
"Thank you for reporting this in a support case as well, Alison. I'm happy you worked with my colleague Phil to help find a resolution. It..."
  • 4 days ago05/28/24 at 3:47 pm (UTC)
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"Hi Catia, Thanks for your response. It looks like you're opening my message via email inbox. Can you please confirm this? If so, try open..."
  • 4 days ago05/28/24 at 3:04 pm (UTC)
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"Hello Tim, Thanks for reporting this issue with a clear description and a screenshot. This is indeed strange, and I see how this can slow..."
  • 4 days ago05/28/24 at 1:52 pm (UTC)
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"Hi Bronica, Thanks for sharing what your reviewer experienced. Review 360 works best when using the latest version of a supported br..."
  • 4 days ago05/27/24 at 8:20 pm (UTC)
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"Hello Catia, Thanks for reaching out. I appreciate you clearly describing the issue and attaching the Storyline project file. It looks li..."
  • 4 days ago05/27/24 at 6:56 pm (UTC)
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Eric Santos replied to the discussion New in Storyline 360: 64-bit App
"Hello Nancy, I'm glad Jose was able to answer your question about the text-to-speech feature. Just a quick note that replying via email i..."
  • 5 days ago05/27/24 at 2:06 pm (UTC)
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Eric Santos replied to the discussion SINAV VE KURS HAKKINDA
"Hello Murat, Thanks for providing additional details on your requirements. I'm happy to chime in with my recommendations. When you ..."
  • 7 days ago05/24/24 at 8:58 pm (UTC)
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Eric Santos replied to the discussion Fillable Text Boxes
"You're welcome, Lisa!"
  • 7 days ago05/24/24 at 8:02 pm (UTC)
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Eric Santos replied to the discussion Content Library Images Not Loading
"Hi Paul, I appreciate your sharing that clearing the Articulate 360 desktop app cache did the trick! For everybody else following this po..."
  • 7 days ago05/24/24 at 7:43 pm (UTC)
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Eric Santos replied to the discussion Fillable Text Boxes
"Hello Lisa, This is just a quick note to let you know that replying via email includes your signature here, so you are welcome to ed..."
  • 7 days ago05/24/24 at 6:01 pm (UTC)
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Eric Santos replied to the discussion Storyline Notes in Rise PDF
"Welcome to the E-Learning Heroes community, Andrea! We’re glad you’re here. 😀 You may need to add the notes to the PDF output manually. C..."
  • 7 days ago05/24/24 at 5:20 pm (UTC)
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"Hello Sabina, I'm happy to share that the feature requested above has already been released in Rise 360! I see you have an acti..."
  • 8 days ago05/24/24 at 1:24 pm (UTC)
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"Hi Gareth, Sherri, and Janine, Thanks for following up on this request and sharing that this would be useful for you. Though I cannot giv..."
  • 8 days ago05/24/24 at 12:26 pm (UTC)
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Eric Santos replied to the discussion Storyline 360 keeps on shutting down
"Hello Jai, I understand how frustrating this can be. Does this also happen when you publish to another format, such as LMS or Web? If so,..."
  • 8 days ago05/23/24 at 8:53 pm (UTC)