"Hello Doris, Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you p..."

"Welcome to the E-Learning Heroes community, DC Glenn! We’re glad you’re here. 😀 Thanks for sharing the PowerPoint presentation and the sc..."

"Welcome to the E-Learning Heroes community, Elizabeth! We're glad you're here. 😀 I appreciate your extensive research and tests with our ..."

"Hello Andy, Thanks for sharing the screenshots and a detailed description of your concern! When you publish your Storyline course to an L..."

"Hi Allison, I'm happy to chime in. Thanks for sharing that the issue is not with the PID. It sounds like you're having trouble uploading ..."

"Hello everyone! 🎉 I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."

"Hello everyone! 🎉 I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered where Revi..."

"Hello Volker, Sorry for the trouble. Thanks for sharing that you are working locally. As my colleague Becca pointed out above, this error..."

"Hello Kristen, I'm sorry you've hit this snag. The description you shared seems different from the bug reported in this post. Would you b..."

"Hi Andrea, I'm sorry you've hit this snag with the PowerPoint ribbon. Happy to help! I appreciate your patience in applying the troublesh..."

"You're welcome, Della! Thank you for submitting the support case. Please expect a response from one of our talented Support Engineers sho..."

"Hi Della, I'm sorry you've also hit this snag with the Continue button. This behavior is strange, especially after checking out the items..."

"Hello Learning 1, Thank you for taking the time to reach out, and I'd love to help! To help us find the best way forward, please co..."

"Hello Lindsey, I'm happy to chime in. I'm glad to know Steven was able to replicate the behavior. That's a step in the right direction to..."

"You're welcome, Frank! Please feel free to contact us again if you run into issues. We're happy to help."

"Hello Maryam, Thanks for following up on this feature request. We're continuing to track votes for it, and I went ahead and added your vo..."

"Thanks for following up on this issue, Helen. While I cannot give a timeframe for the resolution, rest assured that our product engineers..."

"Hi Melissa, Sorry, you're also hitting this snag. I'm glad that the workaround does the trick for you in the meantime. Let me know if you..."

"Hello Frank, I'm glad to hear you were able to install Storyline 3 on your new notebook computer without any issues. To transfer your Sto..."

"Thanks so much for sharing what worked for you, Renee. It's a big help to other community members who are having the same issue. I've add..."

"Hello Ellen, I'm happy to chime in. You are correct that the audio file is still there even if the audio level is set to 0%. I appreciate..."

"Hello Edward, Welcome to the E-Learning Heroes community! We're glad you're here. 😀 I'm happy to help with your question. Can you share w..."

"Thanks so much for checking back in and sharing the answer you got from the support case, Nicole. It is a big help to other community mem..."

"Hello Mark, Sorry for the trouble. Just to confirm, are you also having the same issue where the matching question type is not showing up..."

"Hi Bianca, I'm sorry about the trouble receiving our support emails. I see that my colleague Philam re-sent his email last May 03, which ..."