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Learning More About Your LMS: Resume Behavior and Suspend Data
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
Always resume
This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
Never resume
This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
If you’re using Rise 360, the course will always resume from where the learner left off.
How Does Resume Actually Work?
As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
Why Do Courses Fail to Resume?
A few things could get in the way of the resume communication process:
You exceeded the suspend data limit.
Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
You already completed the course.
The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
Can I Examine Suspend Data?
Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
Doesn’t My LMS Need to Read Suspend Data?
No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
The Bottom Line
Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
Need more help troubleshooting? Check out these other resources:
Justin Thank-you for finally giving an answer that is precise and meaningful rather than the pat answers from smiling faces that simply restate adnosium that "it's not human readable" while not really understand the question (let alone the answer). This forum has been a huge help because of all your replies!! Again Much thanks for concise and accurate information. Very redemptive. Cheers S
We are facing a lot of issue regarding the completion status in LMS using storyline2. So is there any way to decode the suspend data in human readable form? thank you in advance
Good Morning Pankaj, and welcome to E-Learning Heroes!
Articulate Storyline compresses suspend data to avoid exceeding data limits imposed by some learning management systems. As a result, the suspend_data string in an LMS debug log isn't human-readable. That is, you won't be able to decipher it.
If you need a hand interpreting your LMS Debug Logs, please feel free to send them to us for a closer look: http://articulatecase.com
Do you know whether it's possible that only some users, not all, would be affected by this Suspend Data issue? We have a course with a lot of slides (108 text and images, some interactivity, no audio), all slides are Reset to Initial State, and the course is set to prompt to resume upon return. Some users' records are showing status as Incomplete even though they have completed the course several times. The course is set to record completion by number of slides viewed (all 108 of them). We are publishing to SCORM 1.2.
Sara, 1) turn off prompt to resume upon return. If you have a student accidentally hit the wrong button then you are SOL and since you can't see their data you can't independently confirm how far they got. I turned off this feature and that helps. (A lot.) 2) I encountered a problem recently with a new release of flash that was wiping out data but I think its was fixed since the problem stopped occurring after Flash came out with a new release. 3) Turn off HTML 5. The implementation on AICC for sure is atrocious. If a student opens on an ipad/iphone or even some android devices and you have html 5 turned on, it will wipe data. So will firefox if flash is not installed. And there are other issues too. Just turn it off. Good luck.
We have also noticed that when we leave and come back, after saying resume, it sometimes put us at an earlier slide than where we actually left off. So I wonder if there is a delay in the comm sent to the LMS.
You may have already solved this, but we were having the same issue and found it is likely a chance of suspend data character limits being reached. We kept being brought back to the same slide previously in the course, no matter how far we got. We upped the character limit and the problem went away. We went from SCORM 1.2 to 2004 v4.
At what point does the compression happen? Storyline is able to compress the data using the projects xml data... Why is it not possible for it to decompress this as well using the same data?
Storyline compresses the suspend-data and sends it to the LMS after each slide. If a learner suspends and resumes the course, Storyline asks the LMS where the learner previously left off. The LMS sends the suspend data back to the course, and the course decompresses it and resumes back to the same point.
So yes, Storyline is able to compress and decompress the suspend-data. ...but doing so within the context of what is sent to the LMS would double or triple the data we send, quickly overwhelming the suspend data limits imposed by some LMSes.
I work for a company that is using a custom built system to host our articulate courses as well as our other learning tools. We have an SQL database that stores the learner variables, but we would like to make use of the Suspend Data. As ours isn't an off the shelf LMS, will our development team still be able to capture the Suspend Data that gets fired on every slide, so we can resume a user where they left off if they log out?
Hi all. An important point: when a course is launched, the LMS creates a "satellite LMS" in the browser. The suspend data is transferred from Storyline to that satellite LMS. It is not saved to the Server until the server asks for it. This is important. If you wish, you can use a javascript commit() statement to force it to save, but only if something has been revised on a slide. I have a full description of how to do this in a comment I uploaded 2-3 years ago. If someone is having completion problems with their LMS, I suggest you find and read my article. Best of luck.
Hi Christine, Here is a link to a string in a Storyline thread where I explained my approach, and included a .pdf of my procedures. Note, though, that while I was able to pop up a warning dialog in SL2, that capability did not persist in Storyline 360. However, I've confirmed that the suspend data call was successful; it does save the current suspend data string to the server LMS. https://community.articulate.com/discussions/articulate-storyline/manually-invoke-lmscommit-on-slide-load-with-js?page=2 Good luck! Robert Manually invoke LMSCommit() on slide load with JS ...
community.articulate.com
Hi, I'd like to add "save points" to various slides within my course to ensure that learner progress is preserved as best as possible (e.g. guarding against a lost ... Robert Edgar Program Manager, Learning Systems Design Stanford | University Human Resources | Learning Solutions Group 3160 Porter Drive, Suite 250 | Palo Alto, CA 94304 Work: 650-721-3023 | Cell: 650-387-5914 Visit Us Online: Learning Solutions Group Stay Connected: Cardinal at Work Connect
I don't know why you are using suspend data for bookmarking at all. Despite this 'compression' I frequently come across the 4K limit in SCORM 1.2. These are not particularly long courses either. Reducing a course size or using SCORM 2004 are not always practical.
Why don't you use cmi.comments for the bookmarking and cmi.suspend_data for everything else? That would at least mean that peoples bookmarks don't overflow.
With Storyline and our LMS, we don't seem to have a 4k limit, even with SCORM 1.2. I am sure that other LMSs do, but we've done a lot of testing, and our LMS (Oracle ELM 9.1 and 9.2) doesn't break with longer suspend_data strings.
However, can you provide an example of a cmi.comments call? I'm not sure I get how that would bookmark without creating a longer suspend_data string, but I'm certainly interested!
Your LMS doesn;t conform to the SCORM 1.2 standard then, which in this case is a happy situation for you. 4K is the limit. A lot do conform to that limit.
cmi.comments is another read write data field available to the courseware. The official definition is:
cmi.comments (CMIString (SPM: 4096), RW) Textual input from the learner about the SCO
Note it's read / write and is another 4K so basically 'doubles up' on the suspend_data field.
It's not something you could implement yourself (well you could with Javascript calls, but there would be no point as the suspend_data is still going to be used to store bookmarks currently as that is what Articulate decided). It is something that Articulate would have to implement in the back end.
4K in the spec is a floor (minimum), not a ceiling(maximum) :) An LMS that doesn't limit suspend data string length isn't necessarily non-conformant.
I'm in agreement about using bookmarks for the bookmarking string. Suspend data truncation is something we contended with frequently when we published to SCORM 1.2. OR, at the very least, moving the restore location to the front of the string so it's never chopped off.
We've been using SCORM 2004 for awhile because our system supports better reporting of interactions in 2004.
The SCORM 1.2 specification states that suspend_data is of type CMIString4096. The specification defines CMIString4096 as "A Set of ASCII characters with a maximum length of 4096 characters". Note the use of the word maximum, not minimum. In software implementation specifications, limits are always maximums so the appropriate data type can be used to ensure efficiency.
The other way to look at it is that if courseware sends a string in excess of 4K characters, then the courseware is non-compliant. In that sense Storyline sending over 4K is non-conformant and the LMS that rejects it is conformant.
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\n
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
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If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
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Always resume
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This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
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Never resume
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This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
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If you’re using Rise 360, the course will always resume from where the learner left off.
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How Does Resume Actually Work?
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As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
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When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
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Why Do Courses Fail to Resume?
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A few things could get in the way of the resume communication process:
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You exceeded the suspend data limit.
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Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
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We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
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You already completed the course.
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The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
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In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
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Can I Examine Suspend Data?
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Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
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To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
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Doesn’t My LMS Need to Read Suspend Data?
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No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
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The Bottom Line
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Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
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Need more help troubleshooting? Check out these other resources:
Have you ever run into a situation where your course doesn’t pick up where you left off when you view it more than once on your LMS? Or maybe it does, but you’d prefer it start over from the beginning? The way your course responds when it’s relaunched is called the resume behavior.
\n
If your course isn’t resuming as desired, you’re probably wondering what’s going on and how to fix it. In this article, we’ll help you figure that out.
If learners previously viewed part of the course, this option displays a prompt, asking learners if they want to pick up where they left off.
\n
\n
\n
\n
\n
Always resume
\n
\n
\n
This forces your course to open at the place where learners left off. They won’t see a prompt; it just happens automatically.
\n
\n
\n
\n
\n
Never resume
\n
\n
\n
This forces your course to always open at the beginning, even if learners completed part of the course previously. They won’t see a prompt.
\n
\n
\n\n
\n
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If you’re using Rise 360, the course will always resume from where the learner left off.
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How Does Resume Actually Work?
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As a learner makes his way through a course, a compressed chunk of information—called suspend data—is sent to the LMS after each slide. This suspend data describes everything about the current state of the course, including the learner’s responses, navigation history, object states, variable values, interaction results, and more.
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When the learner opens the course again, it asks the LMS where they previously left off. The LMS sends the suspend data back to the course, and the course uses it to resume at the same point and in the same state as before.
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Why Do Courses Fail to Resume?
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A few things could get in the way of the resume communication process:
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You exceeded the suspend data limit.
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Your LMS might be imposing limits on suspend data. Older LMS specs, such as SCORM 1.2, have outdated restrictions on suspend data.
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We recommend publishing for the latest edition of SCORM 2004, xAPI (Tin Can API), or cmi5. See these articles for more information:
If you’re hosting AICC content on a different server than your LMS, you may experience a cross-domain conflict. See this article for solutions. (Note that this doesn’t apply to Rise 360 courses.)
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You already completed the course.
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The resume feature might not work as you’d expect after you meet the completion requirement. Most LMSs consider a course to be in review mode after the tracking requirement has been met.
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In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from Complete back to Incomplete. See this article for more information. (Note that this doesn’t apply to Rise 360 courses.)
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Can I Examine Suspend Data?
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Enable LMS debug mode to watch your suspend data flow back and forth between your content and your LMS. By doing so, you can verify that the data returned by your LMS upon resume is the same data that your content sent upon suspend—a common point of failure.
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To help you avoid exceeding suspend data limits (see above), we compress suspend data. As a result, the suspend_data string in an LMS debug log isn’t human-readable. You won’t be able to decipher what it means, but you can see if the data sent to the LMS matches the data that comes back from the LMS.
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Doesn’t My LMS Need to Read Suspend Data?
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No. Only the course itself needs to be able to decompress and read suspend data. The LMS just functions as a handy place to store suspend data between attempts.
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The Bottom Line
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Now that you have a better understanding of how resume behavior works, you should be able to troubleshoot these issues more easily if you run into them.
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Need more help troubleshooting? Check out these other resources:
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Member","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:559924":{"__typename":"User","id":"user:559924","uid":559924,"login":"StephanSinka","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-07-25T03:18:17.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0|264784d0-b37e-0131-2ee8-22000b2f96a1"},"rank":{"__ref":"Rank:rank:6"},"entityType":"USER","eventPath":"community:rwgqn69235/user:559924"},"ModerationData:moderation_data:1135922":{"__typename":"ModerationData","id":"moderation_data:1135922","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:1135922":{"__typename":"BlogReplyMessage","author":{"__ref":"User:user:559924"},"id":"message:1135922","revisionNum":1,"uid":1135922,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:articles"},"parent":{"__ref":"BlogTopicMessage:message:1135907"},"conversation":{"__ref":"Conversation:conversation:1135907"},"subject":"Re: Learning More About Your LMS: Resume Behavior and Suspend Data","moderationData":{"__ref":"ModerationData:moderation_data:1135922"},"body":"
Justin Thank-you for finally giving an answer that is precise and meaningful rather than the pat answers from smiling faces that simply restate adnosium that \"it's not human readable\" while not really understand the question (let alone the answer). This forum has been a huge help because of all your replies!! Again Much thanks for concise and accurate information. Very redemptive. Cheers S
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We are facing a lot of issue regarding the completion status in LMS using storyline2. So is there any way to decode the suspend data in human readable form? thank you in advance
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Good Morning Pankaj, and welcome to E-Learning Heroes!
Articulate Storyline compresses suspend data to avoid exceeding data limits imposed by some learning management systems. As a result, the suspend_data string in an LMS debug log isn't human-readable. That is, you won't be able to decipher it.
If you need a hand interpreting your LMS Debug Logs, please feel free to send them to us for a closer look: http://articulatecase.com
Good luck with your project!
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Great！ Thanks for sharing!!
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Do you know whether it's possible that only some users, not all, would be affected by this Suspend Data issue? We have a course with a lot of slides (108 text and images, some interactivity, no audio), all slides are Reset to Initial State, and the course is set to prompt to resume upon return. Some users' records are showing status as Incomplete even though they have completed the course several times. The course is set to record completion by number of slides viewed (all 108 of them). We are publishing to SCORM 1.2.
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Sara, 1) turn off prompt to resume upon return. If you have a student accidentally hit the wrong button then you are SOL and since you can't see their data you can't independently confirm how far they got. I turned off this feature and that helps. (A lot.) 2) I encountered a problem recently with a new release of flash that was wiping out data but I think its was fixed since the problem stopped occurring after Flash came out with a new release. 3) Turn off HTML 5. The implementation on AICC for sure is atrocious. If a student opens on an ipad/iphone or even some android devices and you have html 5 turned on, it will wipe data. So will firefox if flash is not installed. And there are other issues too. Just turn it off. Good luck.
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Thank you Deborah!
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We have also noticed that when we leave and come back, after saying resume, it sometimes put us at an earlier slide than where we actually left off. So I wonder if there is a delay in the comm sent to the LMS.
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You may have already solved this, but we were having the same issue and found it is likely a chance of suspend data character limits being reached. We kept being brought back to the same slide previously in the course, no matter how far we got. We upped the character limit and the problem went away. We went from SCORM 1.2 to 2004 v4.
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At what point does the compression happen? Storyline is able to compress the data using the projects xml data... Why is it not possible for it to decompress this as well using the same data?
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Hi, Christian.
Storyline compresses the suspend-data and sends it to the LMS after each slide. If a learner suspends and resumes the course, Storyline asks the LMS where the learner previously left off. The LMS sends the suspend data back to the course, and the course decompresses it and resumes back to the same point.
So yes, Storyline is able to compress and decompress the suspend-data. ...but doing so within the context of what is sent to the LMS would double or triple the data we send, quickly overwhelming the suspend data limits imposed by some LMSes.
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Hi Justin,
I work for a company that is using a custom built system to host our articulate courses as well as our other learning tools. We have an SQL database that stores the learner variables, but we would like to make use of the Suspend Data. As ours isn't an off the shelf LMS, will our development team still be able to capture the Suspend Data that gets fired on every slide, so we can resume a user where they left off if they log out?
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Hi all. An important point: when a course is launched, the LMS creates a \"satellite LMS\" in the browser. The suspend data is transferred from Storyline to that satellite LMS. It is not saved to the Server until the server asks for it. This is important. If you wish, you can use a javascript commit() statement to force it to save, but only if something has been revised on a slide. I have a full description of how to do this in a comment I uploaded 2-3 years ago. If someone is having completion problems with their LMS, I suggest you find and read my article. Best of luck.
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can you provide the link to your article please?
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Hi Christine, Here is a link to a string in a Storyline thread where I explained my approach, and included a .pdf of my procedures. Note, though, that while I was able to pop up a warning dialog in SL2, that capability did not persist in Storyline 360. However, I've confirmed that the suspend data call was successful; it does save the current suspend data string to the server LMS. https://community.articulate.com/discussions/articulate-storyline/manually-invoke-lmscommit-on-slide-load-with-js?page=2 Good luck! Robert Manually invoke LMSCommit() on slide load with JS ...\ncommunity.articulate.com\nHi, I'd like to add \"save points\" to various slides within my course to ensure that learner progress is preserved as best as possible (e.g. guarding against a lost ... Robert Edgar Program Manager, Learning Systems Design Stanford | University Human Resources | Learning Solutions Group 3160 Porter Drive, Suite 250 | Palo Alto, CA 94304 Work: 650-721-3023 | Cell: 650-387-5914 Visit Us Online: Learning Solutions Group Stay Connected: Cardinal at Work Connect
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I don't know why you are using suspend data for bookmarking at all. Despite this 'compression' I frequently come across the 4K limit in SCORM 1.2. These are not particularly long courses either. Reducing a course size or using SCORM 2004 are not always practical.
Why don't you use cmi.comments for the bookmarking and cmi.suspend_data for everything else? That would at least mean that peoples bookmarks don't overflow.
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HI Mark,
With Storyline and our LMS, we don't seem to have a 4k limit, even with SCORM 1.2. I am sure that other LMSs do, but we've done a lot of testing, and our LMS (Oracle ELM 9.1 and 9.2) doesn't break with longer suspend_data strings.
However, can you provide an example of a cmi.comments call? I'm not sure I get how that would bookmark without creating a longer suspend_data string, but I'm certainly interested!
Thanks Robert
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Your LMS doesn;t conform to the SCORM 1.2 standard then, which in this case is a happy situation for you. 4K is the limit. A lot do conform to that limit.
cmi.comments is another read write data field available to the courseware. The official definition is:
cmi.comments (CMIString (SPM: 4096), RW) Textual input from the learner about the SCO
Note it's read / write and is another 4K so basically 'doubles up' on the suspend_data field.
It's not something you could implement yourself (well you could with Javascript calls, but there would be no point as the suspend_data is still going to be used to store bookmarks currently as that is what Articulate decided). It is something that Articulate would have to implement in the back end.
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4K in the spec is a floor (minimum), not a ceiling(maximum) :) An LMS that doesn't limit suspend data string length isn't necessarily non-conformant.
I'm in agreement about using bookmarks for the bookmarking string. Suspend data truncation is something we contended with frequently when we published to SCORM 1.2. OR, at the very least, moving the restore location to the front of the string so it's never chopped off.
We've been using SCORM 2004 for awhile because our system supports better reporting of interactions in 2004.
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The SCORM 1.2 specification states that suspend_data is of type CMIString4096. The specification defines CMIString4096 as \"A Set of ASCII characters with a maximum length of 4096 characters\". Note the use of the word maximum, not minimum. In software implementation specifications, limits are always maximums so the appropriate data type can be used to ensure efficiency.
The other way to look at it is that if courseware sends a string in excess of 4K characters, then the courseware is non-compliant. In that sense Storyline sending over 4K is non-conformant and the LMS that rejects it is conformant.
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