Articulate Presenter crashes PowerPoint 2016

May 12, 2021

Hi all, Articulate stopped to work after I installed SQL Server 2015.

My Powerpoint 2016 has been updated to latest version, and articulate 360 was just re-installed. When opening a new PPT in PowerPoint, click anything else has no effects except links in Help and Support. However, when you click on the
"About Articulate Presenter", it will crash PowerPoint.

In Windows Event Viewer I have the following error.

 Faulting application name: POWERPNT.EXE, version: 16.0.4266.1001, time stamp: 0x55ba17c4
Faulting module name: KERNELBASE.dll, version: 10.0.19041.964, time stamp: 0x812662a7
Exception code: 0xe0434352
Fault offset: 0x0000000000034b89
Faulting process id: 0x3728
Faulting application start time: 0x01d746c0ef57923a
Faulting application path: C:\Program Files\Microsoft Office\Office16\POWERPNT.EXE
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: dd20fd4a-d7d0-448b-a91e-7f68a4ce4c85
Faulting package full name:
Faulting package-relative application ID: 




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