Articulate Tab/Ribbon Missing

Hello!

The Articulate Tab is missing. The PPTX .COM handler/add-in was removed. (Removed, not disabled.) Things we have tried:

1. Handler file does not appear to show up, so we cannot add it back in...if we're looking for the right file name in the right location. We think we are.

2. Reinstalling Studio did not fix

3. Reinstalling Articulate 360 did not fix

4. Tab does not appear as PPTX Admin or regular user

Any additional advice would be welcome!

3 Replies
Maria Costa-Stienstra

Hi, Keith.

I'm sorry to hear you're having issues with the Presenter ribbon in Powerpoint! 

It looks like you've attempted a few steps on your own to troubleshoot, and I can understand how frustrating this issue is, so I went ahead and opened a support case on your behalf with our engineers. You should hear from them soon via e-mail.