Module state changes from COMPLETE to NOT COMPLETE

Hi Paul. Welcome to E-Learning Heroes!

Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.

Thanks,

Christine

Hi Christine,

Thanks for your reply.  Regarding SCORM cloud, are you asking me to sign up for trial account and see if I observe the same problem?  Is SCORM Cloud affiliated with Articulate (or, just a very good LMS)?

Thanks,

Paul

Hi Paul,

No, it is not affiliated with Articulate directly. It's a free service. It's a reliable testing platform that we use to help test content that customers host on other LMS servers. By no means are you required to do so, but it'll help us figure out what's going on

Thanks!

Hi Christine,

Ok. I signed up for SCORM Cloud, uploaded a short SCORM file, played the file.  The state of the module was then = COMPLETE.  I then re-launched the module.  The first thing I noticed is the message i received is "Would you like to resume your presentation where you left off?" YES or NO.  This is different from the message I receive from Litmos.com (my LMS).  In Litmos, I receive a different message:  "This module has been previously completed. Do you want to start over with this module?"

I relaunched the module and tried answering YES and NO. In both cases, I played a portion of the module and then checked the module state. In both cases, the module stated was = COMPLETE (which is what I want!).

So the same SCORM module behaves differently on Litmos than it does on SCORM cloud. So, any ideas on what could be happening here?   If this is an LMS issue, do you have any pointers/advice I can pass along to them?  

Thank you!  Paul

Hi Paul!

Awesome, that's a good start. Thanks very much for testing that out, it gives us at least an idea of what's happening. It sounds to me like the resume feature/service on the LMS may be the issue. 

I'm not sure if you saw this earlier, but just in case, this post may help resolve the issue. 

I did manage to find another community member that was running into this issue with Litmos, as well. From what I understand, she was able to change the resume settings for her course in Storyline to fix this issue. I'm wondering if the same would work in Presenter, as well. Here's the thread. It's not exactly the same, but there's not a lot of information about issues with Litmos here, so I'm hoping this will end up being a similar and simple fix for your issue, as well. 

If you need to contact the LMS, I would explain to them that you've tested the content in SCORM Cloud and the presentation functioned properly. You could even provide the content and have them test it, if they're willing to do so. 

If all else fails, we'd be happy to take a look at the files and see if there's a way to get it working properly on the LMS. You're welcome to submit the files in a support case, if you'd like. Please include a Presenter Package, you'll be able to attach it on the second page. Also, if you do submit the case, please share the case number with me. I'll be able to share any additional suggestions or solutions here for anyone else that runs into this issue with Litmos.

Thanks again, Paul!

Ok. Thanks Christine. I'll check this out and let you know how it goes.  Thank you!

Hi Christine,

Litmos is working on this.  There appears to be an LMS issue.  I'll let you know the resolution. 

BTW, I've been very happy with your support.  Very responsive. Thank you!

Paul

Hi Paul,

Very happy to hear that there's progress! I hope everything works out. If they come up with a solution, please let me know. I'm sure the information may come in handy in the future.

Have a great evening, Paul

Christine

Hello - Does anyone have recent experience with this issue? For either Rise or Storyline created modules, if a learner wishes to review the content after completing it, their status changes to In progress in Litmos. (They have to Restart.) Is there a publish/export setting that I am not utilizing that is causing this?

Hi - I just found the fix in Litmos!

In Litmos, go to the module's settings. Put a checkmark in the Review Mode: Allow completed SCORM, Tincan, xAPI modules to be opened to review content option.