unable to view full screen option/button in iPad

Hi Siba,

I'm sorry you're having an issue with being able to view the full-screen option on the iPad! I have opened up a support case on your behalf! You should be hearing from our support engineers to work with you on this issue.

Thanks for reaching out!

I have exactly the same issue. Our storyline content is displayed on Android phones but it is not shown on iPhones. 

Hi Andreas,

I'm sorry you're having this issue with Storyline content using iOS! I have opened a support case on your behalf. You should be hearing from our support engineers soon to help you with your file.

Thanks for reaching out!

I have an urgent issue.  On iPhones my content will not display full screen, so you see all the browser chrome.  This happens on both Safari and Google Chrome mobile browsers.  I am using an iPhone 12 with the latest iOS.  On an Android device, it will go full screen if you include the fullscreen check box when publishing (but it has to be selected manually when the project loads on the Android phone).  But for us, iPhone is our largest audience and we need to have the content displayed full screen (no broser chrome or buttons).  In you help files it says this should happen automatically. HELP ASAP.   -Kevin

Hi Kevin,

I see you've opened up a support case regarding your iOS issue. You'll be working with Ian on this. You're in good hands! If you have any questions, please continue to reach out to him through the case via email.

Thanks for reaching out!