Recording from webcam not recording the audio?

Apr 06, 2016

I'm recording a video with my webcam but it's not recording the audio at all. What am I doing wrong?



4 Replies
Lauren Connelly

Hello Jennifer!

Sorry, you're running into issues with your microphone in Rise 360! Have you tried recording audio in another tool like Storyline 360 or Peek? Does your microphone work in those places?

If your microphone doesn't work in any of the tools, it might be specific to your microphone settings. If your microphone does work in Storyline 360 and Peek but not in Rise 360, we'll want to enlist our Support Engineers. You can reach out to them in a support case.