16 Replies
Ivan Belash

Just got reply from Articulate support. They are working on the issue. Here is how to install previous version:

1) Open your Articulate 360 desktop app by clicking the icon in your computer’s system tray (by the clock) or using the shortcut on your desktop. 

 2) Hover over Storyline, click the drop-down arrow that appears, and choose the uninstall option. 

 3) Download and install the previous version here: https://download.articulate.com/360/360.16/Articulate.Storyline.3.16.15842.0.msi

 4) To open Storyline, go to your computer’s Start menu and select it from your list of apps. Or, create a shortcut for it on your desktop or taskbar. (You won’t be able to open it from your Articulate 360 desktop app. It’ll show an Update button rather than an Open button while this older version is installed.) 

Ashley Terwilliger-Pollard

Hi all,

I'm truly sorry for the issues you've run into with Update 17. This is not the type of experience we'd ever want you to have.

I know that a number of folks have been able to roll back while our team works on the fix for these issues and continue working on their files, so I appreciate you sharing those directions here, Ivan. I removed them from another post of yours earlier today, but based on the severity of the issue for you all, I've confirmed with our team that we can share those steps and download links publicly. 

We'll be in touch as soon as we have a fix in place for the issues you've run into, and if you'd like to work one-on-one with our Support Engineers to confirm the issue please let me know. I'm happy to start a case for you and connect you with our team.  

Daniel Charron

I wondered why my new arrows would not show up in the preview. Update should improve the program and not go backwards. A bit of frustration here, I must say!

The arrows that I created before the update and that I copy and use in new slides work fine.

The problem I have is only with new arrows.

Ashley Terwilliger-Pollard

Hi all, 

Yes, as Ivan shared we released a fix late on Friday for the issues encountered in this discussion and a few others.  You'll find the Storyline release notes are updated and you can download the latest update from the Articulate 360 Desktop application. 

Let us know if you need anything else! 

Louise Lindop

I was relieved to find this thread and quickly upgraded. My arrows now work OK. I now have a problem that many of my text boxes are blurry when I preview the module. Has anyone else experienced this? I have attached an example. It seems to be OK when published but I haven't tested extensively yet. You'll see the text in the click Next instruction is good and the main text is blurry. 

Katie Riggio

Hi there, Louise! Thanks for sharing a screenshot; I can see what you're describing and I'm really sorry about that.

We're looking into the blurry interface issue when in Preview mode and I've attached your example to its report. Mind sharing your screen resolution with me so I can also share that with our team? Simply right-click on your desktop and choose Display settings for that detail.

Publishing should not be affected, but let us know if you do run into any blurriness as we'd want to take a closer look! Thanks again, Louise – and we'll also post all updates here once we have them!

Christine Thomson

Hi Leslie

Sorry - I worked it out! Thx for your prompt response though! I had imported the slides from Powerpoint and forgot the arrows were set to appear on a mouse click.... oops.

Can I ask... is there an easy way to loop a video without having to set up 2 triggers? I can do it that way, but it seems a bit laborious compared to Powerpoint where I just click a single button that says loop video until finish (or something along those lines)?

And... is there an easy way to have text added to the screen when I click the mouse as required so that the text is added to the slide as I get to the point I want to make? I would like to be able to do this when I'm lecturing in person (most of what we do is online so I can set cues on the timeline, but when lecturing in person, I'd like to be able to just click to add the next point when required).

I don't seem to be able to find simple solutions for these things?

Thanks so much,

Chrissy Thomson

Lecturer, Cardiac Ultrasound, CS61

Alyssa Gomez

Great questions, Christine!

To loop a video in Storyline, you'll just need one "Play media [video] with media completes" trigger. Storyline doesn't have a video looping button like the one in PowerPoint.

To make text appear when you click the mouse, you'll want to get a little creative. Here's one way to set it up:

  • First, add a layer to the slide, and add the text to that layer. 
  • Next, add a hotspot to the base layer with a trigger to "show the layer when the user clicks the hotspot".
  • While lecturing in person, click the mouse within the hotspot, and the text will appear.