1 Reply
Leslie McKerchie

Hi Blair,

Thanks for reaching out and sharing what you are experiencing.

First, can you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

After that, please restart the machine and then try signing in again.

Also, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!