Audio Cuts out on random slides
Oct 16, 2013
HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cutout each time I replay the scorm presentation. When I expire this scorm and re-upload a new version, the audio in one or two other slides will cut out and the original slides 5 and 8 will work. I've tried viewing these on multiple browsers and the same slides the audio will cutout. Each new version that I try, different slides have audio that cuts out.
When I Upload the scorm package to scorm cloud for testing, there are no errors. When I play the scorm locally on my machine, the audio works great on every slide.
I bumped this issue up to our server support team and they believe the issue is the content build. I can't seem to get this issue figured out and it's happening on multiple scorms that contain a lot of audio.
Many thanks for your time.