I have a single slide with audio in the attached Storyline 360 file. When I export to video, most of the audio does not play. I can't figure out why. Can someone lend some insight. Thank you so much for the guidance!
When you export to video, the triggers you set up to play the various audio files won't work. For audio to play in the video, you need to stagger the audio files on the timeline, as I did in the attached file.
Thank you very much! Your explanation makes sense. The other thing I did notice was that the quality of the audio in the published video was significantly lower than in an LMS file - even thought I checked all the volume/quality settings and they are right.
Again, I greatly appreciate the help - so I can move on!
Before publishing your course, you'll have the option to adjust the quality of the audio in your course by clicking on Quality:
Have you tried adjusting the settings here, particularly the 'Optimize Audio Volume' option to see if this helps?
If you continue to experience issues with the quality of your audio files, reach out to our support team here so we can take a closer look at what's happening.
4 Replies
When you export to video, the triggers you set up to play the various audio files won't work. For audio to play in the video, you need to stagger the audio files on the timeline, as I did in the attached file.
all audios, which are started by a trigger don't play in your video
same happens, if you click the play-button for testing the timeline
all red marked audios are not playing
there was a simular problem
https://community.articulate.com/discussions/articulate-storyline/no-sound-when-publishing-video
(audio started with trigger and no audio when publish to video, but no solution)
Thank you very much! Your explanation makes sense. The other thing I did notice was that the quality of the audio in the published video was significantly lower than in an LMS file - even thought I checked all the volume/quality settings and they are right.
Again, I greatly appreciate the help - so I can move on!
Hi Karla,
Before publishing your course, you'll have the option to adjust the quality of the audio in your course by clicking on Quality:
Have you tried adjusting the settings here, particularly the 'Optimize Audio Volume' option to see if this helps?
If you continue to experience issues with the quality of your audio files, reach out to our support team here so we can take a closer look at what's happening.