No sound when publishing video

Hello,

I have an issue with video publishing in storyline 360.

My project includes 3 videos, all 3 with sound. When publishing a video from this project, in the resulting video, only the first and the last one have sound.

No issue in preview, it's only on the published output.

I try to add the audio track as a separate object on the slide, and the result is the same.

The slide where this video is included has a layer, which is not the case of the other 2 videos.

can you help me to solve this problem ?

 

Best regards,

3 Replies
Lisa Francescon

I have several layers on my slide with audio on each layer.  they are timed out to show and hide layers with my narrative.  But when I publish to video,  the base layer audio does not play until about the third layer?  so it's quiet until the layers start moving then double sound on the third layer.  Can anyone please help?

Lauren Connelly

Hello Lisa!

We're happy to help! I see that we still have this logged as a possible bug where using a layer to pause a video in the slide causes audio delays and unsyncs it from the video, specifically when publishing to video. To eliminate this issue, we recommend not using a layer to pause a video.

If you'd like us to take a look at your project to confirm that is what you're running into, don't hesitate to start working with our Support Engineers in a support case.