Hi all, Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of the slide to get it to work. Publishing the exact same project using Storyline 3 causes no issues and audio plays perfectly. Anyone else experiencing this issue? Cheers, Lloyd

Hi all, The issue in Storyline 360 where the audio in the HTML5 output gets cut-off or does not play when the following conditions are met: It is followed by a slide with an image The slide with the image has a Jump to trigger on the Prev button set to the slide with the audio Also happens if the Jump to specific slide trigger is on the Next button Also happens if you have jump scene trigger. is resolved in the most recent update to Storyline 360 Update 12. You can follow the details here to update your Storyline 360 app. Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

My issue with playback from 360 publishing has been resolved since I last updated my SL 360 software yesterday. I ran the update and published again, and it's working fine now. The latest updates to SL360 resolved the audio issue in Chrome.

When will this long-standing bug of 'not playing audio on the first screen' of web-published files be fixed? It seems incredible that an expensive, commercially available authoring system still has this problem - we put up with it in SL2, lengthening the delay on the timeline before the first audio started, to work around it on most occasions. Now we have upgraded to latest SL3 and the problem is still there. It happens with different browsers, accessed locally or on-line, on PC or Mac. I have been authoring corporate eLearning courses since 1986 (Authorware, Flash, Storyline since 2012) and I am dismayed that in 2019 such a fundamental flaw is apparently tolerated in this way. For goodness sake, please just fix it.

Hi Tim, I wanted to share our current documentation on the way audio is handled. Are you running into a different behavior than what is outlined there? If you're on the latest update, your learners should see a play button if there is audio on the first slide. If you're experiencing something different, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hey Lloyd! So sorry that's happening. Would you mind sharing your Storyline 360 .story file here so we can help with testing? You can add it as an attachment right to a comment in this discussion. Really appreciate it!

Audio not working for HTML5 output in Chrome using Storyline 360

Ali_Goulet
Staff
8 years ago
Hey Lloyd!

So sorry that's happening. Would you mind sharing your Storyline 360 .story file here so we can help with testing?

You can add it as an attachment right to a comment in this discussion.

Really appreciate it!
LloydWilson
Community Member
8 years ago
Thanks for the reply, Ali.

Is there a way I can share the .story file with you privately?

Cheers, Lloyd
LloydWilson
Community Member
8 years ago
Hi Ali,

Just following up on this one. Would it be better for me to create a support case to share the file privately?

Cheers, Lloyd
- Ali_Goulet
  Staff
  8 years ago
  Hey Lloyd! If you need to share your file privately, that's a perfect idea. You can submit it directly to our Support Engineers right over here and they'll be happy to dig in!
LloydWilson
Community Member
8 years ago
Thanks Ali. I have submitted a ticket and it's being looked into now.
Ali_Goulet
Staff
8 years ago
Great, Lloyd! Thanks for letting me know.

I see you're working with my colleague Victor, and I'll be keeping an eye on your case too. 🙂
LorraineHager
Community Member
8 years ago
Hi! We are experiencing the same problem. However when played on Windows Explorer, it works perfectly fine. Has this been solved for Chrome?
YairIluz
Community Member
8 years ago
Hi Ali, I'm experiencing the same problem as well with Storyline 360.
I am having issues with audio playback in Chrome in my first slide - contains background music. For this first slide, the audio does not play and I need to click next and then back to the first slide to get it to work.

Please assist with this issue.

Thanks, Yair
AlyssaGomez
Staff
8 years ago
Hi Lorraine and Yair!

I took a peek into Lloyd's case, and I saw that our Engineers were not able to recreate the problem he was seeing. Lloyd did report that having the videos play using triggers instead of automatically (Play Video: When Triggered > Play Media: When timeline starts) seemed to resolve his issues.

If you're still having trouble with this, share your file with our team here, and we'll help you troubleshoot!
MeganTilles
Community Member
8 years ago
I'm having this issue. In order to get my audio to work on certain slides, I need to scrub the seekbar. Adding a trigger to get audio to play does not work either. I have a support case open and so far it's being reported as a bug.

The only fix for me at this point has been to publish to Storyline 3. I'm curious if anyone else is still experiencing this issue so we can help Articulate get to the bottom of this problem.
LeslieMcKerchie
Staff
8 years ago
Hi Megan - I didn't realize you posted here as well, but looks like Alyssa updated the outcome here and I just replied to your post here as well. Hope this helps, but our team has your issue logged as well.