Audio stops playing

Feb 03, 2022

Robin Lilly
By Robin Lilly

I have a storyline file with an audio track that stops playing at about 66 seconds in when the file is published. The audio itself is fine, but when I preview the slide there is a "glitchy" sound at about 66 seconds. I have deleted and reinserted the audio but cannot figure out the source of the glitch. 

The problem is on slide 1.5 at 66 seconds in.

Here is a link to the review 360: https://360.articulate.com/review/content/5d745fa6-c7ab-48d3-af88-4adbaa982d47/review

I'm attaching the storyline file. 

I see others have had this problem, but I've tried all the solutions presented and continue to have the problem.

Thank you in advance for your help!

3 Replies
Nedim Ramic
2 years ago02/03/22 at 4:24 am (UTC)

Hi Robin,

I confirm the sound issue on slide 1.5. The audio actually stops right after "and as they learn" words being said while the timeline keeps playing on. I downloaded your file and tested the audio in question. It worked just fine when I previewed the slide. Then I published it to Review 360 and found no issues at all. Here is my link: 
https://360.articulate.com/review/content/0c987d65-e234-4a30-8d10-c8003300a64f/review 
If it's working as expected on your end too, I suggest you to rename your file and republish it as it is just to see if the issue is gone.  

Robin Lilly
2 years ago02/03/22 at 4:29 pm (UTC)

Thank you so much for looking into this. I tried renaming the file and publishing, but the had same problem. I tried making a new project and importing the slides from a version that worked previously, and still had the problem. 

There is an odd sound on replay / preview within Storyline that I cannot find the source of, since it's not in the actual audio. This strange sound occurs at the same point the sound drops out in the published file. 

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