20 Replies
Kristin Savko

I had over thought it too, which is why I posted here.  

Actually, Mike's solution was just what I needed. The problem I ran into was that when the video ended, it turned to black and looked awkward, so I added a still capture of the last frame that extended past the video.

But thank you Russ--I will put that in my memory bank!

Russell Still

Oh, yeah. I agree with Mike - having multiple solutions available is a wonderful thing.

On the black video thing, can you edit the video and trim off the black at the end? Then, when the video ends on the timeline, fade it out with an animation or let it just disappear on its own. I don't think I'd like a black box just sitting there either.

Kristin Savko

There is so much power in knowing alternative approaches to one problem--and it's empowering to have so many options available!

Russ- I could trim the end of the video--and my initial solution to this whole problem was going to be adding time to the end frame right in the video itself, but I am avoiding any video editing.  Since Storyline came out, my job has been to evaluate some old content that we have and improve it within Storyline (we've been waiting to update some particular content until Storyline released). Anyway, there are approx. 28 of these videos altogether that are part of 7 or 8 different modules.  I'm trying to avoid all the editing

Russell Still

Kristin Savko said:

I could trim the end of the video--  I'm trying to avoid all the editing

I can certainly appreciate that, Kristin! Minimize your workload. Actually, though, using SL's built-in video editor for this would likely take you about 30 seconds per video. For simple stuff it is exceedingly easy to use.

Laura Lilley

I'm having a similar problem but in articulate engage. I created several videos and inserted them into a macro-enabled power point presentation with several quizmaker quizzes. I published them with articulate (compatible with the LMS - SCORM 1.2). I have adjusted the settings to auto advance when the video ends. However, after being published the video just stops on the last image of the video and does not auto advance onto the quiz. I've tried everything and no matter what I do this always happens.

Alyssa Gomez

Hi there Laura! Thanks for reaching out. It sounds like you're trying to insert an Engage MP4 file into a Presenter file, is that correct? 

You mentioned you published the file for LMS (SCORM 1.2). Did you upload the published zip file to your LMS before you tested it?

For comparisons sake, try also testing it in SCORM Cloud. That'll help you narrow down whether this issue is related to your LMS or to your file. I can help you with that testing if you share your Articulate Package with me!

Laura Lilley

Hi Alyssa,

Yes I have inserted an MP4 file into a PowerPoint with quizzes (from articulate) and then I publish the presentation in LMS AICC compatible format. (I may have initially misspoke and said SCORM).

After I publish the presentation I test it and it does not auto advance.

I also spent the better half of a day with someone from articulate and they tested it in SCORM cloud. The end of that was inconclusive because I still have the issue although the articulate help-person sent me a zip of my presentation which she claimed worked. I tested that presentation again and it did not work.

This is starting to get really frustrating because my company needs to deliver this presentation to a client and I cannot do so until this error is fixed.

Best Regards,


Alyssa Gomez

Hi Laura,

Thanks for letting me know you already worked with someone from the team, and I'm really sorry we didn't find a solution. It looks like you've been dealing with this for a while now, and I understand you're working on a tight deadline. I've personally reached out to our Support Team managers and asked them to take another look at your case. I want to get this straightened out as soon as possible.

From here, we'll escalate your case and continue to work with you one-on-one until this is resolved. I'm also keeping an eye on the progress. 😊

Alyssa Gomez

Hey, Laura. I popped in to your case this morning, and I can see you and Lea are still working together to troubleshoot this problem. I'll keep checking in as the case progresses!

Also, I wanted to mention that responding via email includes your email signature here. No worries on our end—just wanted to let you know in case you didn’t want to share it publicly. 

Becca Levan

Thanks for reaching out, Glenda!

I'm sorry to hear you're facing a similar issue where the video slide will not auto-advance if the Show video controls option is selected. I wasn't able to recreate this on my end: Here's my test.

From here, I'd recommend sharing your file with one of our support engineers so they can investigate. Feel free to use this private upload link, and someone will reach out to you with a next step!