Blank screen appear

Hi Graphic Design,

I'm sorry to hear you're running into this snag! I'm happy to help troubleshoot. We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try running these steps to repair Storyline.

We'd be glad to investigate further if the problem persists. You may share your Storyline project here or privately in a support case so we can take a look!

Submit a Support Case

not working still

Hi Eric,

Here I am sending you storyline file.

Hi Graphic Design,

Thanks for adding your file! I see that you're working with Chester on your case. You're in good hands! I added your file to that case. You should be hearing from him soon about your issue.

If there's anything else you need, please let us know!

Hi john we are waiting your reply.

Hello Graphic Design, 

I just wanted to pop in and let you know that our colleague Chester reached out to you via email yesterday afternoon within your support case. 

Please let us know if you are unable to see their reply on your end and we will assist!

Thanks so much!

sandeep.pawar@thebellgroup.in 

Here is my email id you can connect me on this email.

kindly sent the email again on sandeep.pawar@thebellgroup.in 

Hello!

It looks like we've been sending support emails to graphicdesign@bellimmersive.com which is the contact information listed in your Heroes profile. Do you have access to that email? I've made a note in your case to send further communication to sandeep.pawar@thebellgroup.in. Please let me know if you have any questions about this!

We had tried solution that you told, but it is not working. Same problem occur on one of my colleague. Please help me out with this issue.

I have tested your example on two different computer (Windows 10 Enterprise, Windows 11 Pro) -> no problems

>Same problem occur on one of my colleague

is there any computer in your organization where "preview" works?