Can I create closed captions on a project with only audio added, no video?

Hi Stevi and Design Team,

You should see the option to add your own captions to Audio files on the Audio Tools Options tab:

Let's double check that you're on the latest update:

• Click the Help tab
• Click About Storyline
• Look for v3.8.13087.0 in the bottom-right corner

If you find you need to update your software, follow these steps! 

The process for adding CC to audio files is the same as for vids. See here the third example for audio with CC.

I understand that. When I click on that option it's giving me the loading screen which kept going on for a long time. Can anyone try just using an audio mp3 or WAV and subtitle it. All I see online is video. 

Hi Design Team! Take a Peek at this quick video I put together for you. Let me know if you're not seeing the same options that I have!

Thanks Alyssa for that video. However, the issue that I am experiencing is that when I click on the audio and go to add captions option.  I get the loading screen (see screencast for more details).  

Any help in this matter is appreciated.

Thanks, that video is really helpful. I'm going to share this with our Support Engineers so we can get you sorted out as soon as possible. Be on the lookout for an email from Support@Articulate.com!

Hey Alyssa,

Thanks for your reply, but wanted to let you know that I haven't received any response from support. Is this issue still being dealt with?

Hi Design Team! I see my colleague Eloisa sent you an email today with these troubleshooting steps. Please let me know if you don't see an email from her, and we'll resend it!

Hey Alyssa,

Sorry I don't think I received an email from Eloisa. Could you resend it? Thanks

Hello Alyssa, 

Okay I've done all the troubleshooting thats on that page but still getting the same issue. 

Thanks for the update, and I'll let Eloisa know that you didn't receive her email. I'll check back to be sure you receive the next one she sends.

Could you let her know that the issue is still lingering even after the troubleshooting? This also happens when I import a video (mp4). 

Absolutely. ☺️

Also, I see Eloisa sent you an email today at 12:42pm EST. Did you receive that email from her?  

I got it thanks! I replied to her as well. 

Great, thanks for confirming!

Hello there Alyssa,

Just letting you know that I still haven't received a reply to the email I sent after receiving her initial response. Would you be able to provide any updates with regards to that? Thanks

Hi there! The last email I see in your case was when you sent us your log files on 9/8/17. Our team is looking into that now, and they'll reach out to share their findings with you!

So other than manually typing captions on an existing audio file or uploading an existing text caption file, Articulate is unable to close caption an existing audio file? 

Guess what I am saying Is Articulate doe not offer the old time Dictation or Transcription software formerly used to produce captioning?

Hi Julie,

Thanks for reaching out! That's correct, Storyline doesn't transcribe the audio and automatically create captions. It does create pre-sized caption boxes based on the audio waves where you can type or paste your text into!

One tip I've seen users in the community use is the Text-to-Speech option to generate captions automatically. This can be used as a preliminary set up to build a slide while a voiceover narrator provides the real audio.

Once the voiceovers come in, you can use the option to Replace Audio. That way, the captions are already set, and only minor adjustments are needed.

I hope this helps!

I use Ren's suggestion a lot, in most cases I use a robot guide track until final review and swapping out then just leaves a little adjusting of the captions.

Is there also a way to change where the close captions appear on the screen?   

Hi Steven,

Thanks for sharing what you'd like to see with closed captions! There isn't currently a way to adjust where they appear, but we do have a feature request for that and other customizable options.

I'll be sure to add you to our list of folks who've requested it and will pop back in here when there are any updates to share. Here's some info on how we manage feature requests!

Hi Ren, 

Thank you for your reply. 

It would be good to have the ability to display the closed captions on different areas of the screen as the templates Im using at present have the navigation buttons along the bottom of the screen.