The past two days I am being prompted to sign in but am not able to get the sign in to take. It says to check internet connection, I am fully connected and not having issues with any other programs. Please advise any input you may have.
The current minimum version required is 1.49.24347.0. I recommend logging into 360.articulate.com and reinstalling Articulate 360 as a first step. If you're still unable to connect, start a case with our support team, and they can lend a hand.
I cannot check to see the version I am currently on because I cannot get into Articulate. And our Corporate account is update automatically. I've not had this issue before, if it was across our whole Nestle company, I think we would know that by now.
[cid:a22500fa-acb3-4e7e-a711-3228f967d760]
Kelly Schrodi
Sr. Specialist Tech Change Mgmt.
Engineering
One Checkerboard Sq
St. Louis, MO 63102
E: kelly.schrodi@purina.nestle.com W: www.purina.com P: 636.634.8003
[cid:715e46d5-db06-428e-a2d7-f9b25d170e00]
Still having same issue today. There are many entries here for the same issues, most are not showing any resolution. Do you know what is causing this as of yet?
I'm sorry to hear that you're still experiencing an issue. I did not see where you opened a support case to work directly with a support engineer as Ren suggested, so I've opened one on your behalf. I've shared the details you've listed here and you should be hearing from someone soon.
Your email signature came through when you replied via email above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
4 Replies
Hi Kelly,
Thanks for reaching out! You may have missed the deadline for updating your desktop app to a minimum required version.
The current minimum version required is 1.49.24347.0. I recommend logging into 360.articulate.com and reinstalling Articulate 360 as a first step. If you're still unable to connect, start a case with our support team, and they can lend a hand.
SUBMIT A CASE.
I cannot check to see the version I am currently on because I cannot get into Articulate. And our Corporate account is update automatically. I've not had this issue before, if it was across our whole Nestle company, I think we would know that by now.
[cid:a22500fa-acb3-4e7e-a711-3228f967d760]
Kelly Schrodi
Sr. Specialist Tech Change Mgmt.
Engineering
One Checkerboard Sq
St. Louis, MO 63102
E: kelly.schrodi@purina.nestle.com W: www.purina.com
P: 636.634.8003
[cid:715e46d5-db06-428e-a2d7-f9b25d170e00]
Still having same issue today. There are many entries here for the same issues, most are not showing any resolution. Do you know what is causing this as of yet?
Hi Kelly,
I'm sorry to hear that you're still experiencing an issue. I did not see where you opened a support case to work directly with a support engineer as Ren suggested, so I've opened one on your behalf. I've shared the details you've listed here and you should be hearing from someone soon.
Your email signature came through when you replied via email above. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.