Forum Discussion
Cannot Sign In to 360
The past two days I am being prompted to sign in but am not able to get the sign in to take. It says to check internet connection, I am fully connected and not having issues with any other programs....
Hi Kelly,
Thanks for reaching out! You may have missed the deadline for updating your desktop app to a minimum required version.
The current minimum version required is 1.49.24347.0. I recommend logging into 360.articulate.com and reinstalling Articulate 360 as a first step. If you're still unable to connect, start a case with our support team, and they can lend a hand.
SUBMIT A CASE.
I cannot check to see the version I am currently on because I cannot get into Articulate. And our Corporate account is update automatically. I've not had this issue before, if it was across our whole Nestle company, I think we would know that by now.
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Kelly Schrodi
Sr. Specialist Tech Change Mgmt.
Engineering
One Checkerboard Sq
St. Louis, MO 63102
E: kelly.schrodi@purina.nestle.com W: www.purina.com
P: 636.634.8003
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