Forum Discussion

ShayneEvery's avatar
ShayneEvery
Community Member
14 days ago

Articulate Sign in "Couldn't Open Port"

Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in.

 "Couldn't Open Port"

"Unable to open a port for authentication responses."

Steps taken:

  • Closed out and relaunched desktop application
  • Restarted entire computer and relaunched
  • Went directly to Articulate360 website to sign in
    • Got into website, but did not connect me to the desktop app.

Peers in my organization are not experiencing the same issue.

Thoughts? Thanks!

advice
Articulate 360
other
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    14 days ago

    Hi ShayneEvery, 

    Thanks so much for reaching out! I'm sorry to hear that you're having trouble accessing Articulate 360. 

    Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.

    If those domains are accessible on port 443, then we'll want our Support Engineers to step in to offer additional steps. Use this link to connect with a Support Engineer.

    Looking forward to hearing from you! 

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