Forum Discussion
Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received...
I’m having this exact issue. Did you receive any resolution Luciana?
Hi NalaniSilva-217,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, here are some good first steps to try before reaching out to our Support team:
- Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly
- Review these possible reasons why you can't sign in
