Forum Discussion
Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received...
Hi ShayneEvery,
Thanks so much for reaching out! I'm sorry to hear that you're having trouble accessing Articulate 360.
Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.
If those domains are accessible on port 443, then we'll want our Support Engineers to step in to offer additional steps. Use this link to connect with a Support Engineer.
Looking forward to hearing from you!
Hi All,
My resolution ended up being an entirely new laptop from IT. After going through the domains and ruling out firewall, they tried uninstalling and reinstalling the application on my computer with no success. I was given an upgraded laptop and have had zero issues since. My IT support stated my system just may have not been able to keep up with program updates.
Thank you!
