Closed captions defaulted on but not publishing as defaulted on

Hi Alex,

Thanks for reaching out! 

Closed Captions don't appear in the published output of a Storyline 360 course that is published to video format. This is because the Player elements, which includes Closed Captions, are not in included during publishing. You can check out this article for more details:

• Storyline 360: Publishing a Course to a Video File

If you'd like to add Closed Captions to your Storyline 360 video file, you'll need to use a third-party application like this one. 

Hope this helps!

Hi Alex,

I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

One new feature we’ve included:

Boost video accessibility by including closed captions when publishing projects as MP4 video files.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!