Contact number or chat

Hi There,

I feel I have frequent issues while using Storyline 360. I appreciate that I do get a good response which is most of the time next day and rarely on the same day. I am looking for a quicker response and I was wondering is there a way to chat with your staff or call anyone in person. That would be really very helpful.




1 Reply
Ashley Terwilliger

Hi Manisha, 

We offer live chat support 24 hours a day Monday through Friday (Eastern Standard Time), except U.S. holidays, for anyone with an Articulate 360 Teams subscription or a Platinum Membership Plan. See below for links to our chat portals.

Articulate 360 Teams Subscribers

Live chat support is included with your Articulate 360 Teams subscription. Click here when you're ready to chat.

It looks like you're on a teams trial currently - so if you choose to purchase the Teams subscription you'd have access to the Live Chat option! 

Platinum Membership Plan

Live chat support is available for those who own a perpetual license of Articulate Storyline or Articulate Studio with an active Platinum Membership Plan (PMP). Refer to your activation email for your priority support link. If you don't have your activation email, let us know and we'll send it right away.

Hope that helps!