Course Completion Not working in Paylocity LMS

I tested several courses that do not get completions unless the learner views ALL slides, regardless of the completion settings on the final slide and in Publish settings.

Our standard completion is triggered by the Exit button (Completion trigger before the exit trigger) Scorm 2004, Complete / Incomplete. I tried 9 combinations of completion settings while testing, and the only ones we could get completion in Paylocity LMS were the ones we viewed all slides. We even got completion when viewing all slides when it was not part of the Articulate settings. 

1. Has anyone else run into this? 

2. Any ideas how to solve? We do a lot of branching, related content etc that the learner wouldn't have to view all slides. I did update a few tests to view less than all slides but that would vary for each course depending on how we build it. 

1 Reply
Maria Costa-Stienstra

Hi, Lauren.

Thank you for reaching out!

You mentioned that viewing all slides triggered the completion. I'm curious about what your tracking options show. Here's an example:

Windows 10 (1) 2021-12-20 at 10.33.35 AM

I'd also recommend uploading the project to SCORM Cloud and testing it there to rule out LMS issues. Check out this step-by-step article!

If it works as expected in SCORM Cloud, I would advise you to reach out to your Paylocity for more information, as it can be the settings on their end. 

If you need help testing, please reach out to our support engineers through a case

Let me know if this works!