17 Replies
vered shwinger

Hi,

Attached is a printscreen of what I need.
This is an example from my customer who needs other storyline projects in
the same formats - html EXE and html5 file.
The example was made by another supplier and the customer does not work
with him anymore.
When I publish the exe file needs flash.
thank you
vered

Becca Levan

Hello vered!

Like Phil mentioned, we do not see any of those screenshots in the thread. Most likely because you sent them via email instead of using the Add Attachment button in this discussion.

Your issue sounds similar to this thread. Was the project upgraded from Storyline 2? If so, can you try the steps Crystal mentions to see if it helps?

  1. Save and exit the upgraded file.
  2. Reopen the file.
  3. Publish with a slightly different name in the publishing window.

If I'm totally off base, connect with us in a case here, and we'll help figure out what's going on!

Leslie McKerchie

I'm glad that you were able to find a solution, Vered. I appreciate you chiming back in and sharing with the community.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.