Delay in playing audio
Apr 16, 2021
Hi, I have a problem whereby the fist two audio clips overplay one on top of the other even though there is a clear gap on the timeline. I am hoping someone can help me out here?
Initially I though it was a loading issue (project file size (450mb)), with captions for all audio, so I allowed for a delay by moving all the audio clips on the opening slide 1.5 seconds to the right. This did not fix it, oddly enough if I just publish this one opening scene everything plays exactly as designed without any overlaps! I am clean out of ideas, tried increasing the bit rate from 56kbs to 64kbs, didn't help either. See the attached file for a graphic showing my setup. You will also see a background music clip which is configured to start once the slide loads, but the playhead has run for at least 20 seconds before this file plays.
I desperately need to get this project published and made available via our LMS system so any suggestions are welcome. Thanks JPG
1 Reply
Hi John,
I appreciate you sharing that screenshot and the details of what you're running into. Because of the urgency, I've opened a case on your behalf with our support engineers to take a closer look at your file and help you figure out why this is happening.
You should receive an email soon with an upload link. As soon as you share your .story file with us, one of my teammates will take a look and get back to you as soon as possible!