33 Replies
Stephanie Jones

I'm having a different FRUSTRATING issue.  I have configured the mouse to Single click and to show the click effect.  It does double on both audio and visual.  In my demonstration, I've needed to to double-click and got the effect to work fine. but on many of the slides that I want a single click, I'm getting double and I can't seem to fix it. Anyone have any ideas for correcting this?

Katie Riggio

Hi Stephanie. Happy to help find a fix!

First, I'm having trouble recreating the double experience in Storyline 360 Update 39:

Do you see this problem in Storyline, in the published output, or both? Also, what version of Storyline are you using?

Riya Mukherjee

Hello to the wonderful helping community! 

I'm developing a Try-me version of the simulation and I don't see a mouse cursor in the timeline. Is there a way to disable it for try-me versions too? I've inserted the file in a step-by-step mode.

Attaching a screenshot for better clarity!



Maria Costa-Stienstra

Hi, Riya.

Thank you for reaching out!

Since the mouse cursor is only inserted automatically in View Mode, there is no way to adjust the click sound. You can, however, manually add a mouse cursor to any slide. Take a look at the following article:

I hope this helps!

Leanne Falconer

Thanks. However generally we want to insert the mouse movements but without the sound effect. So I was wondering if we could select the format of the mouse recording before doing the actual recording instead of having to format the mouse recording on each slide to remove the sound effect. 

Leslie McKerchie

I appreciate the clarification, Leanne. This is not a feature at this time, but we do have an open feature request for more control over default mouse settings. I've added this conversation and your thoughts as we continue to track this request.

I wanted to share some information about how we manage these feature requests, which may be helpful.