Embedded Video not playing on ios devices

Hi Heather and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know the issue you are running into with your published course.

How are you publishing and sharing the course?

If on an LMS, are you experiencing the same behavior in SCORM Cloud or is the issue limited to your LMS?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Thanks, Heather.

I just tested your file and replied to you via e-mail in your support case.

We can continue the conversation there :)

Can you please let us know the answer/workaround for this? We are experiencing this as well. Videos (added as web objects) are playing on desktop and ipad, but there is no playbar appearing on iphones. (published from SL360, to HTML5/Flash backup)

Hi, Laurie. Sorry you're hitting this snag on an iPhone!

I had a peek at Heather's case where we recommended to shorten the file name path for the hosted video. Interesting that the videos on an iPad, but not on an iPhone in your case. 

What Apple OS and browser(s) are you using? Also, would you mind sharing your .story file so I can take a closer look at the behavior? You can share it publicly here, or send it to me privately by using this upload link. I'll let you know what I find when testing it in a similar environment, and will delete the file after! 

Hi team,

I'm also experiencing this issue, seems to be isolated to iPhones using iOS 12+ but not 100% on this as our users are external partners. The file name is short (as mentioned above) and works on desktop browsers and android devices. We are using an internal LMS - and when we used Adobe Captivate this issue wasn't present on the LMS. I am happy to share the .story with you privately. 

Hi Robbie,

Happy to reach out to you privately - keep your eyes peeled for an email from Support@articulate.com and there you'll be able to upload that .story file for us! 

Hi 

I am facing similar issue on Samsung tablets. I have videos embedded and output is HTML5 from Storyline 360. On mobiles and desktop devices the embedded videos work fine but on the tablet, videos have a random behavior. Most of the time they do not load at all. 

Can somebody help with this. 

Thanks, 

Ashish

Hello Ashish,

Thanks for reaching out. We would be happy to help you out as well.

You mention that the videos have a 'random behavior' on your Samsung tablets. Could you explain what you are running into?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I'm having the same issue. Does anyone have additional information on this problem? 

Hi there, Kate. Happy to help investigate!

This behavior has been a tough one for us to unfold, so I want to make sure you get the most up-to-date support.

Could you share more detail on what you're seeing happen on mobile? Also, are you comfortable with attaching your .story file publicly here or privately by this link? We'll gauge the performance in a similar environment, and delete it after troubleshooting!