Forum Discussion
Embedded Video not playing on ios devices
Hi there,
I have a series of embedded videos in my Storyline 360 lesson that will play fine on desktops and android devices but the videos will not play on iphones and ipads.
As an alternative to using the embedded iframe, I've also tried to import them as HTML5 web objects, but that does not work either.
Can anyone help?
22 Replies
Hi! I'm having the same issue with embedded videos and IOS-systems (iphones, ipads). Could you help me or share the troubleshooting-process? Thanks!
Hello Ana. I'd love to help!
A few questions to make sure I'm on the same page:
- Are the video controls not working, or Is the video content not displaying?
- How are you adding the videos to your course (i.e. From a file or website)?
We're happy to also work with you one-on-one if you can share the .story file for troubleshooting. You can send it privately through this secure upload link. We'll test it on mobile and delete it after!
Hi,
having the same issue. After narrowing it down it’s only on iPhones. Works fine on iPads and other mobile devices
https://360.articulate.com/review/content/8b7a84d4-1d59-4c23-b58f-913598e30502/review
Hi Simon,
Happy to help here!
I tested the Review 360 link on my iPhone device, and I am finding similar results. I tried to replicate this in a new file, but I am having a hard time recreating the issue. Could I have you test this Review link to see if the video plays on an iPhone device: Mobile Video Test Link
If you can share your file as well, I am more than happy to take a closer look! You can share files in this thread, or you're always welcome to share them privately here. I'll let you know my findings and will delete it after troubleshooting!
Hi,
I have an embedded video in a scorm file 1.2 published as LMS. The scorm file works for Android and desktop but it is not playing in IOS. Can anyone help as we have lots of scorm files with video that are not working in IOS.Hi, Melor.
Thank you for opening a support case with our engineers! I see you're working with Johnrey, so you're in great hands!
Please reach out to Johnrey through the case if you have additional questions.
Hello,
What was the outcome of this issue. We are getting reports by many users that our courses created in Articulate with embedded videos are not allowing viewers on iOS devices to play the videos. This is causing a lot of issues for our users. Was there a way to fix this in the courses or LMS settings?
Is it possible that the mobile browser is waiting for the infamous HTML5 "user input"? That is, if you click/touch in the scrub bar or Prev Next buttons, does the media file begin to play?
Hi Ali,
I'm sorry to hear you're running into this as well! In looking at Melor's case, we resolved the issue by re-encoding the videos to a Baseline profile using Handbrake.
I'm not sure if you're experiencing the same issue, but please share your file with our support engineers, and they can dig into it to provide further guidance!
I have the same issue with an embedded youtube video not working in the captivate prime app on ios (haven't been able to try android), but works fine on PC. The course itself is working, but not the video. Does this sound like a similar problem or is it more likely an LMS issue?
Hello, IT.
Thank you for reaching out!
I'd start by uploading the project to SCORM Cloud and testing it using an iOS device to rule out LMS issues. Check out this step-by-step article!
If it works as expected in SCORM Cloud, I would advise you to reach out to Captivate Prime for more information, as it can be an issue on their end.
If you need help testing, please reach out to our support engineers through a case.
Let me know if this works!
