During the publishing to a Web output I get a an error saying "We're sorry, something went wrong with Articulate Storyline and it might close." then I have the option to send feedback, and it returns to the program without closing. But the published files are incomplete. What's wrong?
I'm sorry to hear you're experiencing crashing often when using Storyline! I tried it on my end and could publish your project without issues, so my initial thought is that it's not an issue with the file. A few suggestions to try:
Are you working from a local hard drive? We don't recommend working with files on a network drive.
Hello Maria, I have the same issue. I reinstalled Storyline according to your instructions, but the problem is not solved. I get the same error message. Can you help me further, please? The suggested reinstallation of Storyline does not help, I get the same error message. Can you help me further, please? Thank you for every suggest! Jiri
3 Replies
Hi, Javier.
Thank you for reaching out!
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
Hello Maria, I have the same issue. I reinstalled Storyline according to your instructions, but the problem is not solved. I get the same error message. Can you help me further, please?
The suggested reinstallation of Storyline does not help, I get the same error message. Can you help me further, please? Thank you for every suggest! Jiri
Hi Jiri!
Thank you for reaching out and sharing that you're experiencing a similar issue and the troubleshooting that you've already done.
I'm curious if the issue happens in any course you are working on or just this particular one?
If you'd prefer to work with our support team, you can reach them directly.