Error Message

Jun 07, 2023

When I right-click to get a new slide and then move right to select a "graded question" slide I get an error message that does not allow me to move forward. I have restarted my device twice with no success. Can someone please give me some input on what to do?

3 Replies
Kelly Auner

Hi Jeanine,

I'm sorry you're running into this issue and I'm happy to jump in here to troubleshoot!

I've tested this on my end, and I'm not running into any issues. As Wendy suggested, here's how to check which version you're currently using:

  • Select the Articulate 360 icon on your desktop
  • Select the dropdown arrow next to Storyline 360
  • Select Other Versions... and look for the version that says Installed

                 Windows 10 2023-06-07 at 2.25.05 PM

If you need to update the desktop app, you'll find our step-by-step instructions here! If the issue persists, it will be helpful to learn what the error message says that you're receiving.

I hope this helps!