Exit Button is Not Working

Hi, Siva! Thanks for reaching out and I see that Hayley has shared some insights on the cause of her issue, but if you continue to experience difficulties, please feel free to let us know and we'll see what more we can do to assist! 

We're having this issue today in Storyline. The exit button is not working in Firefox, but in all other browsers the Exit button is working fine. Anyone else? Any ideas on why?

Hi Brooke!

While doing some revisions to a recent SL3 course, I notice this same problem. The EXIT button works fine in IE Explorer, Edge, Safari and Chrome, but NOT in Firefox.

Launching in a new window as suggested in the article does NOT fix the problem in Firefox. Only 6% of our users access our site using Firefox, so it is not a critical problem. But, still it would be nice to have a fix for it.

Any recent developments or news about this issue and how to resolve it?

Russ

Thanks for chiming in, Russ. We do have an issue logged where the exit course button isn't working properly in Firefox for Storyline 3. I'll be sure to add your experience to that report. I apologize for the headaches, and we'll update you if we have more information to share!

I'm new to storyline360 and am having the same issue with the exit course trigger not working in Firefox and sometimes not working in Chrome. When there's an update it would be good know if there's a fix.

Thanks

Hello Angela and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you're running into a similar issue.

Can you share the format that you are publishing your course with? We have seen an issue with Storyline 360 when viewing the Flash output and I'm curious if that's what you are experiencing as well.

Hello

Yes the course was published for web using the classic player. I am not sure if that means it is using flash?

Angela

The easiest way to tell if you are using flash or HTML5 output is to take a look at the last part of the URL in the address bar when viewing your course.

For example, you're viewing the HTML5 output if you see: index_lms_html5.html

If you'd like to share your .story file, we'd be happy to take a look.

The URL is: https://learn.epilepsy.org.uk/wp-content/uploads/epilepsy-research/Module01-UnderstandingResearch/story_html5.html

Happy to share the story file - what's the best way to do that? - I would prefer not to have it shared in public as it's paid for content.

No worries Angela, the link you shared allowed me to replicate the behavior you are reporting in Firefox and it worked perfectly for me in Chrome.

So, that's enough example for me.

I've shared this with my team and this conversation is attached so that I can pop in and share any updates with you here.

Hi all,

I'm having the same issues with firefox. Is there any solution yet?

Thank you!

Hello Yeliz. I'm seeing the same thing in latest versions of Firefox and Chrome for Windows. I'll check in with my team to see where we are with this issue, and I'll update this discussion.

A quick update: the latest version of Storyline 360 shows the Exit Course trigger working in each supported browser as long as your course is launched in a new window. Here's more information about the Exit Course trigger. Have a look at implementing the launch in a new window feature, and let me know if you are still having issues with the Exit Course trigger!

Hello Crystal, thank you for your help! We used the launch in a new window but still have the problem with Firefox. Chrome is working just fine.

Thanks, Yeliz. I've opened a case so we can dig in!

I am having the same issue,  I have courses that get uploaded for students to an external website as they don't have access to the LMS.  I assumed the Exit menu worked, but I saw this thread and realized none of mine work.  I tried Chrome and Firefox.  We use Chrome in our office....and the exit doesn't do anything, and I have it launching in a new window, but it doesn't actually launch in a new window, it opens in the same tab where they clicked the link to the course... I attached the file.

Thanks for sharing your file and allowing me to take a look, Teresa.

I'm seeing the same behavior and I'm reaching out to my team again on this and using your published output as a sample.

Hi Leslie, just checking in if any update?  Or you will update here once it is fixed?

We are experiencing this issue in both Chrome and Firefox.  We have uploaded the courses to external servers for testing before we upload to the LMS but the exit buttons just don't work properly.

I'm also experiencing this issue in Google Chrome and Safari but not on Internet Explorer. Is there any idea if this can be fixed and if so when? 

Hello FCS (and welcome to E-Learning Heroes) and Amy,

Thanks for reaching out and letting us know that you are running into this issue as well.

Do you have your course set to launch in a new window as this document suggests?

That typically corrects the issue and allows you to exit the course as expected.

Let me know what you find.

Hi there - My users are experiencing the same issue when viewing my course in Safari and Chrome.  The exit button (exit trigger) is not functioning and the course gets locked up when it is clicked.  When the user resumes the course starts in a different place.  I am using SL360, Modern player, and published to LMS/SCORM 1.2.

Please let me know when this issue will be resolved.  Thanks!

Hi Lisa! Sorry you ran into this.

Before publishing, did you mark the box to Launch player in new window (creates launch page)? Here's how you can adjust that setting.