Exit Button triggers RESUME dialog box

I created a course, using Storyline 3, that has a simple True/False question on the second to last slide. When submitted the course moves to the completion slide. I have hidden the Results slide in a new scene. On the completion slide, I have a custom Exit button that closes the window. When the exit button is pushed, the Resume dialog box appears. I have to click on the Exit button from the Player (not the custom button) to close the Resume dialog box. The course is marked complete, but I do not want the Resume dialog box to appear when I click the Exit button. 

This issue just started happening when using our LMS (SAP/SF) and does not happen in SCORM Cloud.

I appreciate any help you can provide. Thank you.
2 Replies
Maria Costa-Stienstra

Hi, Kevin.

Thank you for reaching out!

We usually test courses in SCORM Cloud to rule out LMS issues. Since you've already done that, the next step would be to reach out to SAP to see if there are any settings on their end that might be triggering this behavior.

If you'd like us to take a deeper look at your project to see if there's something else that might be happening, you're welcome to submit it through a support case.

Kevin Nolty

Just to follow up. I fixed the issue by simply changing out the JavaScript I use for the Exit Button. In addition to having the built-in Exit Course trigger, I also Execute JavaScript in two other triggers. I updated the script from  "window.open(location, '_self').close();" to simply "self.close();". Attached is a screenshot from the trigger panel. It seems to work in Edge and Chrome browsers.