File in Resources Not Opening on Playback
Aug 05, 2022
Hello!
I've used this functionality many times in the past. I add a PDF file to Resources in the Player. Then, on a course slide I add a hyperlink with the instructions "story_content/external_files/FILENAME.PDF", when I play back the course in Review 360 or ScormCloud in Chrome, I get the following error message. The resource file was pulled in from my C drive, not too deep in the folder hierarchy, and the filename is spelled correctly (which I understand can cause this problem). I'm stumped! Does anyone have any ideas to try? Thanks!
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This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>XC3W9AZ9C9W984EH</RequestId>
<HostId>0qMVbIkUVknYkHP0XbOyajaJ98cM/lqAppiCvPBguBzSBAr1TK8P2WdRBRmgvi6bDXUFb3WyjiQ=</HostId>
</Error>
2 Replies
Hi William,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience:
Additionally, would you be willing to upload a copy of your project file here or in private by opening a support case so we can check what's happening? We'll delete it as soon as we're done troubleshooting.
Joe—Thanks much for your reply and this guidance. I went in an updated my Storyline 360 install, but still not working. I looked at your article and found that the issue, however, we that I had not enabled the Resources in the Player. I had used this feature before many times, but had not realized that the Resources feature needed to be enabled first. That looks like it did the trick! Thanks, again.
Bill Lawson
Honeywell International
Sent from Mail for Windows