I know others have posted about this in the past and I've tried some of the recommended fixes, but I'm hearing from BVS that the course is still not marking complete. I added an additional page with a hotspot/button that is supposed to 'Complete course as Completed/Passed' when they user clicks it (see screenshot below). I'm not sure what else to do to make this course work. I don't have issues with other LMS providers. Any ideas? Thanks in advance.
One thing you can test is to use different learning standards to see if other learning standards will work better in your LMS. You can check out this article to know more about how completion statuses are sent to an LMS:
If changing the learning standard in the publishing settings doesn't help, we recommend testing your course in a different LMS to see if the issue is isolated. Here's how. If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
Hi! Thanks for your reply. I published the courses complete/incomplete per the request from BVS. I also have that trigger slide added and it doesn't work. I don't normally even use this final screen and all other LMSs I've worked with will mark complete. This slide was added specifically for them. Based on the attachment I included, are my triggers set up correctly? Maybe I only need one of them and not both?
I'm happy to chime in! I don't see anything wrong with the triggers, though it can also work without the one on the Rectangle, as the user will most likely click the Hotspot. We have to make sure that the learners are reaching the final screen and they are clicking the Exit Course button.
4 Replies
Hello Janelle,
Thanks for reaching out!
One thing you can test is to use different learning standards to see if other learning standards will work better in your LMS. You can check out this article to know more about how completion statuses are sent to an LMS:
You'll also want to make sure that you're tracking course completion using the Complete Course trigger:
If changing the learning standard in the publishing settings doesn't help, we recommend testing your course in a different LMS to see if the issue is isolated. Here's how. If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
Hi! Thanks for your reply. I published the courses complete/incomplete per the request from BVS. I also have that trigger slide added and it doesn't work. I don't normally even use this final screen and all other LMSs I've worked with will mark complete. This slide was added specifically for them. Based on the attachment I included, are my triggers set up correctly? Maybe I only need one of them and not both?
Hi Janelle,
I'm happy to chime in! I don't see anything wrong with the triggers, though it can also work without the one on the Rectangle, as the user will most likely click the Hotspot. We have to make sure that the learners are reaching the final screen and they are clicking the Exit Course button.
Can you share your Storyline file with us so we can look closely at what you have set up and run some tests? You may also share it with us privately by sending it along here.
Thanks for your patience!
Thank you! I just submitted my .story file.