Help! Next/Previous Buttons and Menu Not Working on iPad Pro

Hello Articulate Community,

My team and I have run into a problem and can't seem to find a solution.  We have a course developed in Storyline 360 and it is working correctly on desktop but when our learners take the course on an iPad Pro they cannot click Next or Previous and the Menu also does not work.  However, they can swipe right to left.

We published this course in many different ways to try to find a solution but so far nothing is working.

We have tired:

  • SCORM 1.2 and 2004
  • Classic and Modern Player
  • Complete/Incomplete and Passed/Incomplete

Has anyone else experienced this issue and/or found a solution?

6 Replies
Katie Riggio

Good morning, Northlake Professional team!

I haven't seen similar reports, so I'm glad you brought this up. First, tell me a little more about your scenario:

  • What iOS version are you running on your iPad Pro? Here's how to grab that detail!
  • Is this happening on all mobile browsers or a certain one?

Next, I'd like to test the course in another LMS environment like SCORM Cloud to see if the problem happens there. If that works, you can either ⤸

Leslie McKerchie

Hi M T,

I do not see an update or a support case related to the above report. 

I'd be happy to look into this further with you and test with my iPad Pro.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Ken Rogers

Any news on how this can be resolved? I'm having the same issue with a test the client is trying to use right now on iPads. It works fine on the desktop, but the Next buttons have to be clicked several times to move forward. For some reason, they seem to work fine if the iPad is rotated into landscape mode in some instances.