How to create closed caption using Storyline and publishing as video

Jan 28, 2019


I wanted to create a course using Storyline (e.g., 5 or 6 slides with text/images), publish it as a video, and load it into YouTube. I also wanted to have the closed caption feature work in YouTube.

Can this be done in Storyline?

Is there a video that demonstrates this? 

Thank you, Chris

Pinned Reply
Kelly Auner

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

One new feature we’ve included:

Boost video accessibility by including closed captions when publishing projects as MP4 video files.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

34 Replies
Leslie McKerchie

Hello Chris,

It looks like Phil has popped in to share the best course of action for you now, but I did want to let you know that this is a feature request (Include closed captions when publishing to MP4) we are monitoring.

I'm adding this conversation to the report so that we can share any updates with you here.

Leslie McKerchie

Hey Chris,

It seems to work in one limited scenario:

  • single slide that has a video with closed captions and then published to video/mp4

Otherwise, the closed captions are not a part of the project file when published to video in any other scenario and that is why we have an open feature request.

Yes, the closed captions work when publishing to LMS.

Hope that clears up any confusion we've caused.

Vincent Scoma

Hey Amy,

Thank you for reaching out! Just to clarify, are the courses you are working on being published to video (MP4) or is it being published to a different platform (Web, LMS, Articulate Online)? If it is being published to an LMS for example, the closed captions will be a part of the project file when published.

In regards to the feature request about including closed captions when publishing a course to MP4, our team is continuing to look into this at the moment. We will be sure to provide any relevant update here!  

Jason Hampton

This is a "must have" feature in most development environments, and with the move to micro-learning videos produced in MP4 format I would think a higher priority for the technical roadmap.  I am currently developing multiple videos for our current project and our go-to tool is Storyline 360.  However, if we cannot meet ADA compliance we will be forced to use a different development tool such as Camtasia.

Please do what you can to escalate the feature request, as it would be amazing to continue our development in Storyline 360.

Thanks, and looking forward to improved features!