Hyperlink / URL changes after publishing

Jan 11, 2017

So I'm linking to a policy document on our intranet, and one particular hyperlink has been giving me headaches.  When I create the hyperlink in Storyline 2, it points to the correct URL, but after publishing, it changes and the link no longer works.  I've tried re-creating the slide from scratch, and adding a new link, and the issue still persists.  Other links in the same course work just fine.  All of this is occurring on the LMS, so I'm really getting frustrated.  Below are the links in question with the part of the URL that gets changed in bold.

Link before published - this is correct

Link when clicked on published course - incorrect

Any help to resolve would be appreciated.

5 Replies
Alyssa Gomez

Hi there Paul,

Sorry to hear you're running into this! You mentioned this is happening on the LMS - have you done any testing in SCORM Cloud yet?  If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.   You can review the directions here to help you go through that testing, and we are happy to help you if you'd like to share your file! 

Michael Shannon

Paul, another gotcha that can happen is when copying the link you also select a space (either at the beginning or end of the string) which would prevent the link from working. I've had to fix this little bug more than one time. It might not be your issue but I thought I'd throw it out there in the hopes it helps someone. 

Walt Hamilton

I vote with Matthew. SL has had some problems with other languages, and situations that run afoul of reserved words, but this is not the place where something like that happens. SL didn't just decide on its own to replace home with forms, it had to find it somewhere.

Basing this on the fact that SL can't spell Forms correctly, and if it had made this change, more of the link would have been changed, or more likely, there would be gibberish.

I suspect a mapping situation between your computer and the network.

Megan Creegan

I am currently experiencing this issue. After publishing a course with a link to a resource on our intranet, it changes this piece of the URL "%2F" to "/" which breaks the link. The weird thing is that I have this resource in the "Resources" page of the menu and separately on a slide. The links are exactly the same in the source file (and they both work), but after publishing, it's only changing the URL in the Resources section of the menu. The slide URL is not changed. Any ideas?

Kelly Auner

Hi Megan,

I'm sorry to hear you are experiencing this issue! Does the URL contain an apostrophe? We are logging a potential bug where an unexpected identifier is shown when a Resource URL has an apostrophe.

If that’s not the case, are you comfortable sharing the .story file so we can investigate? If you prefer, you can share your file privately, here!